News and Events

SunTx Capital Partners Portfolio Company, Interface Security Systems, Completes Refinancing for New Capital Structure That Will Facilitate Accelerated Growth And Expansion

Interface Secures $125 Million of Growth Equity Capital From SunTx and Prudential Capital Partners

Company Closes $600 Million Refinancing With the Redemption of all Existing Debt, Reducing Annual Cash Interest Expense by Approximately 45%, Extending Debt Maturities by 5+ Years

Interface Achieving Record Growth and Recurring Monthly Revenue, With Significant Pipeline for New Projects

ST. LOUIS, Missouri and PLANO, Texas, Aug. 3, 2017  — Interface Security Systems (“Interface” or the “Company”), today announced the completion of a refinancing for a new capital structure that will facilitate strategic growth and expansion, with substantial contributions of new growth equity capital of $125 million from SunTx Capital Partners and Prudential Capital Partners.

Interface, headquartered in St. Louis, Missouri and Plano, Texas, is a recognized industry leader and pioneer in providing a comprehensive bundle of monitored, mission-critical managed network, physical security and business intelligence (“BI”) services to large multi-location businesses over a private PCI-compliant cloud-based network.  The Company provides such services to many of North America’s most recognized companies in the retail, hospitality, and restaurant industries.

Additional Information on the Refinancing
Pursuant to the $600 million refinancing, the Company’s existing debt including the $50 million Capital One Revolving Credit Facility, the $230 million Senior Secured Notes due 2018, and the $115 million Senior Contingent Cash Pay Notes due 2018, have been redeemed in full and the $67 million PIK Senior Notes due 2019 have been exchanged for new PIK Senior Notes due 2023. The new debt capital structure includes a $290 million Senior Credit Facility consisting of a $230 million Term Loan A and an undrawn $60 million Revolving Credit Facility led by Capital One.  Additionally, Prudential Capital Partners will be providing $100 million of Senior Subordinated Notes.

Ned N. Fleming, III, Founder and Managing Partner of SunTx Capital Partners, said, “With a new capital structure Interface is now ideally positioned to continue capitalizing on opportunities for accelerated growth and expansion.  We are excited to invest additional growth-equity capital into the Company and, in particular, to partner with Prudential Capital Partners.  We look forward to further enhancing our productive partnership with Interface, as the Company continues to achieve record growth.”

Mr. Fleming continued, “On behalf of myself and our entire team at SunTx, I’d like to thank our advisors on this transaction, who offered exceptional guidance throughout the process.”

Michael Shaw, CEO of Interface Security Systems, said, “This recapitalization is an important step forward for the Company as we continue to lead the retail digital technology transformation with our cloud-based bundled IP managed security, network and interactive video services.  Moving forward now with a stronger balance sheet and improved cash flows, the Company will focus on increasing our sales and marketing initiatives, expansion into new vertical markets, investment in new technologies and development of additional managed services that will enable us to provide an even broader range of mission critical cloud-based bundled services to both our existing customers and new clients.”

Robert Derrick, Managing Director and Partner with Prudential Capital Partners, said, “With the support of SunTx, Interface Security Systems has developed a very impressive bundle of IP managed services to which their customers have reacted very positively.  We are pleased to be a partner in a new capital structure that will provide Interface with the ability to continue to grow and provide value to their customers.”

John E. Mack III, Executive Vice President, Co-Head of Investment Banking and Mergers & Acquisitions at Imperial Capital, said, “We could not be more excited at the successful completion of this new financing for Interface. It is gratifying to be associated with such an innovative and successful company at the front edge of new and more effective security and business intelligence solutions within the security industry.  We appreciate the confidence placed in us by the management team and SunTx to lead this new financing, which was oversubscribed, and we look forward to continuing to work alongside the Company and its investors for more success in the future.”

Imperial Capital LLC acted as financial advisor to Interface and Akin Gump Strauss Hauer & Feld LLP served as legal counsel for Interface.  Schiff Hardin LLP served as legal counsel for Prudential Capital Partners.  Buchanan Ingersoll & Rooney PC served as legal counsel for the lenders.  Wilmer Cutler Pickering Hale and Dorr served as legal counsel for the bondholders.

About Interface Security Systems
Interface Security Systems is a leading cloud-based provider of managed physical and network security services company headquartered in St. Louis, Missouri and Plano, Texas. Interface manages a broad range of secure, IP-based security solutions, including interactive video surveillance and business intelligence services, primarily to distributed enterprise national accounts in the specialty retail, hospitality, restaurant and small business markets. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About SunTx Capital Partners
SunTx Capital Partners, LP, is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

About Prudential Capital Partners
Prudential Capital Partners is the middle market mezzanine fund business of Prudential Capital Group, the private capital investment arm of PGIM, Inc., the global investment management business of Prudential Financial, Inc. (NYSE: PRU). Prudential Capital Group has been a leading provider of private debt and junior capital to companies globally for more than 75 years. Managing a portfolio of $79.1 billion as of March 31, 2017, Prudential Capital offers senior debt and junior capital, leveraged leases, and equipment finance to companies worldwide. The global office network has locations in Atlanta, Chicago, Dallas, Frankfurt, London, Los Angeles, Milan, Minneapolis, Newark, New York, Paris, San Francisco and Sydney*. For more information, please visit prudentialcapitalgroup.com or prudentialcapitalpartners.com

*Operates through PGIM (Australia) Pty Ltd.

Media:
Daniel Yunger
KEKST
(212) 521-4800

Record Growth Propels Interface Security Systems to #1 RMR Growth Ranking
Among 50 Largest Security Companies Based on SDM Magazine’s 100 Report

Growth Propelled Exclusively by Organic Initiatives

(June 28, 2016, Saint Louis, MO) – Interface Security Systems Holdings, Inc. (Interface or the Company), a leading North American provider of Internet Protocol (IP) Bundled Managed physical security and secured managed network services, recently surpassed other major security companies to become the 7th largest company in the electronic security industry based on SDM Magazine’s 2016 SDM 100 Report and is now ranked #1 amongst the 50 largest security companies based on 28.2% recurring monthly revenue (RMR) growth rate during the fiscal year 2015.

“Breaking into the Top 10 industry rankings reflects the Company’s strong organic growth for 2015, and is an exciting milestone for Interface,” said Michael Shaw, CEO of Interface Security Systems Holdings, Inc. “The adoption of our unique bundle of mission critical IP-based physical and network security products and services, continues to expand across multiple retail, hospitality and restaurant sectors, leading to dramatic and sustainable customer growth. Our sales pipeline remains robust and highly active, with potential new customer opportunities. We expect to see continued RMR growth and improvements in our financial and operating metrics during 2016, as we continue to deliver value added IP managed services to our target markets.”

The SDM 100 Report ranks U.S. companies that earn their revenues from the sale, installation, service and monitoring of electronic security systems to all types of customers including commercial, industrial, government and residential customers.

  •  The primary objective of the report is to measure consumer dollars gained by alarm companies, in order to present an account of the size of the market served by the 100 largest security providers.
  • SDM 100 firms are ranked by their RMR.

“Jumping five positions — from #12 last year to #7 overall (and #1 for Non-Residential Installations) — in this competitive industry is an impressive feat considering our RMR growth was exclusively accomplished organically,” Shaw adds. “Typically, mergers and acquisitions play a predominant role in changes in the rankings but we earned our move up the leaderboard by winning the battle on the customer front.”

“This is an exciting time for Interface,” says Chuck Moeling, Interface Chief Marketing Officer and EVP of Sales. “Our unique value proposition for large retail and hospitality companies capitalizes on the ever-increasing needs these companies have to integrate, manage and secure IP technologies across their stores, restaurants and properties. Interface’s ability to deliver a simpler, more efficient and secure solution has translated into record growth for the Company as leading retail and hospitality companies continue to choose Interface to help them Simplify To The Power Of One®.”

About Interface: Interface is a cloud-based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, hospitality and small business customers as well as remote interactive video surveillance. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. The capital committed by SunTx comes from the principals of SunTx, as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

# # #

Media Contacts:
Ryan Livesay
Interface Security Systems
VP Marketing and Business Development
(314) 595.0117
ryan.livesay@interfacesystems.com

Daniel Yunger / Ethan Lyle
SunTx Capital Partners/Kekst
(212) 521-4800
daniel.yunger@kekst.com
ethan.lyle@kekst.com

 

Interface Security Systems Teams with Speedway Motorsports to Provide Proximity Services to Fans at Charlotte Motor Speedway

Mobile App Analyzes Fan Movement and Suggests Faster Alternatives

(May 23, 2016, Saint Louis, MO) Interface Security Systems Holdings, Inc. (Interface) and Speedway Motorsports, Inc. (SMI), have partnered to improve the experience of hundreds of thousands of fans at the Charlotte Motor Speedway this Memorial Day weekend, with an updated mobile app that can detect long lines and crowded entrances to suggest faster alternatives.

Visitors to the May 29 Coca Cola 600 and preliminary races who carry the Charlotte Motor Speedway app, which analyzes fan movement and provides interaction with in-app messages, will now be connected to a vast network of Bluetooth low-energy sensors and Cisco Meraki wireless access points that were installed and will be managed by Interface, a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services.

“Fans are challenged navigating a vast, one thousand acre plus venue,” says Jeff Frye, Interface Senior Vice President, “and that’s why Interface Proximity as a managed service matters, to help SMI stay engaged and improve fan experience with relevant information regardless of where fans are. Whether it’s helping them find driver appearances, fan engagement areas, locations to rent scanners or just something to eat, the app can provide a better and more consistent experience.”

In racing’s nearly 60-year history, signs and verbal communication from on-site representatives have been the mediums of choice for track operators and their sponsors to get the word out to fans about products, services or causes available at the race, plus directions around the facility. But as 2016 gets underway, messaging is about to get much more targeted.

“Interface and its software team IgniteBLE have committed significant attention and intuition to the project and building use cases,” says Geoff Ulrich, vice president of marketing of SMI, “from geo-fencing airports and highways to track where our fans arrive from, to providing accurate measurement across concession and sponsor venues, we’ve never had richer insights to drive more value to our fans and partners.”

The Interface Proximity team provides end-to-end service from design of physical device placement to mobile app integration, campaign management and reporting. The Interface engagement began with speedways in Dallas/Ft. Worth and Charlotte and is on target to include all eight speedways by year’s end.

“It’s just another reason to download the app — and that’s a big push for us this year,” says Mike Burch, senior vice president of national sales and marketing of SMI, which, through its subsidiaries, is a leading marketer and promoter of motorsports entertainment in the U.S., owning and operating eight speedways. “We had great adoption last year, but we really want to make having that on-your-phone element be a vital part of getting the most out of the race.”

Download the Charlotte Motor Speedway App: http://www.charlottemotorspeedway.com/fans/mobile/

About Interface: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, hospitality and small business customers as well as remote interactive video surveillance. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About Speedway Motorsports, Inc.: Speedway Motorsports is a leading marketer and promoter of motorsports entertainment in the United States. The Company, through its subsidiaries, owns and operates the following premier facilities: Atlanta Motor Speedway, Bristol Motor Speedway, Charlotte Motor Speedway, Kentucky Speedway, Las Vegas Motor Speedway, New Hampshire Motor Speedway, Sonoma Raceway and Texas Motor Speedway. The Company provides souvenir merchandising services through its SMI Properties subsidiaries; manufactures and distributes smaller-scale, modified racing cars and parts through its US Legend Cars International subsidiary; and produces and broadcasts syndicated motorsports programming to radio stations nationwide through its Performance Racing Network subsidiary. For more information, visit the Company’s website at www.speedwaymotorsports.com.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. The capital committed by SunTx comes from the principals of SunTx, as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Jeff Frye
Sr. VP, Product and Service
Development
Interface Security Systems
(866) 934-1952
jeff.frye@interfacesystems.com

Daniel Yunger
SunTx Capital Partners / Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Ryan Livesay
VP Marketing and Business Development
Interface Security Systems
(314) 595-0117
ryan.livesay@interfacesystems.com

Chuck Moeling Appointed Chief Marketing Officer of Interface Security Systems

ST LOUIS, MO (August 14, 2015) – Interface Security Systems Holdings, Inc. (the “Company” or “Interface”), a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services, today announced the appointment of Chuck Moeling as Chief Marketing Officer. In this new role, Mr. Moeling will oversee all corporate marketing activities including brand management, marketing communications and business development, in addition to his current responsibilities leading the Company’s sales and account management organizations. Mr. Moeling will continue to report directly to Michael Shaw, Interface’s founder and Chief Executive Officer.

“Chuck has done an outstanding job of unifying a sales and marketing organization that has grown by acquisition and engaging our employees behind a powerful brand idea for Interface. Through the development of Interface’s new slogan, Simplify To The Power Of One®, Chuck has embraced and innovatively addressed the business challenge of effectively connecting the employee experience with the customer experience. Chuck’s promotion is well deserved and will ensure that the brand foundation of Interface translates into continued growth through the strategic integration of marketing and sales,” stated Michael Shaw.

“This is a tremendously exciting time for Interface,” said Mr. Moeling. “Our unique value proposition for large retail and hospitality companies capitalizes on the ever-increasing needs these companies have to integrate, manage and secure IP technologies across their stores, restaurants and properties. Interface’s ability to deliver a simpler, more efficient and secure solution has translated into record growth for the Company, and I look forward to leading our go to market team as we drive the Company forward to achieve even greater success in the future.”

Ned Fleming, Founder and Managing Partner of SunTx Capital Partners, noted, “Mr. Moeling has been a key addition to the Interface executive team. Under his leadership, Interface has launched a number of strategic initiatives resulting in a compelling brand repositioning, greater market share and an increased Company valuation.”

Mr. Moeling, 47, has more than 20 years of strategy, sales, operations and IP technology experience, including twelve years consulting with Bain & Company and Accenture plc (formerly known as Andersen Consulting).  Mr. Moeling also served as Vice President of Retail at Radiant Systems Inc., as well as Executive Vice President and Chief Marketing Officer with Westec Intelligent Surveillance, Inc. from 2009 through 2012, formerly a subsidiary of the Company. From 2012 until his appointment as Chief Marketing Officer, Mr. Moeling served as Executive Vice President at Interface Security Systems, L.L.C., a subsidiary of the Company. Mr. Moeling holds an MBA from The Wharton School of the University of Pennsylvania and a BE in Electrical Engineering from Vanderbilt University.

About Interface: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, hospitality and small business customers as well as remote interactive video surveillance. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com

Heather Helm
Investor Relations Contact
Interface Security Systems
(314) 595-0177
heather.helm@interfacesystems.com

Daniel Yunger
SunTx Capital Partners / Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Interface Security Systems Launches Partnership with EnTouch Controls and Adds Energy Management to its Cloud-Based Managed Services 

Strategic Partnership with EnTouch Controls Enables 24/7 Energy Analytics, Control and Maintenance for Enterprise, Restaurant and Retail Customers

ST LOUIS, MO (June 23, 2015) – Interface Security Systems (“Interface”), a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services, announced today that it has partnered with EnTouch Controls, a market leader of Energy Management as a Service (EMaaS), to offer energy management to its enterprise, restaurant and retail customers.

Interface is a recognized industry leader and pioneer in the Bundled Managed Service Provider space, partnering with leading retail and hospitality companies to Simplify To The Power Of One® by bundling all of their network and security needs to increase efficiency and reduce costs.

EnTouch Controls provides EnTouch 360™ its Energy Management as a Service (EMaaS) solution, which provides customers a dedicated team of energy experts who effectively manage energy usage and efficiently evaluate system issues across key assets such as HVAC, lighting and refrigeration systems.

“Our goal is to simplify customers’ network, security and site operations through our cloud-based managed services,” said Jeff Frye, Interface Vice President of Products. “With rapid adoption of the Internet of Things (IoT) enabling connection of more systems and applications, a partnership with EnTouch is compelling, as it will provide customers with a simpler way to manage energy on the platform they already have.”

“Aligning a customer’s sustainability objectives with our energy management solution to effectively reduce energy consumption and improve efficiencies is a “win-win” for everyone,” said Greg Fasullo, Chief Executive Officer of EnTouch Controls. “We value our partnership with Interface and look forward to helping maximize the savings and benefits for their valued customers.”

About Interface Security Systems: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for leading retail and hospitality customers, including its remote interactive video surveillance services. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About EnTouch Controls: EnTouch is a pioneer and industry leader in providing energy management as a service (EMaaS). The company’s award winning EnTouch 360™ provides a dedicated team of energy experts who leverages their leading-edge software, best-in-case hardware and real-time analytics to significantly reduce energy consumption while maximizing energy savings. The service also provides visibility across key assets while improving operational efficiency and enhancing overall guest comfort. EnTouch 360™ is recognized as the premier solution for its ease of use and unmatched return on investment (ROI). EnTouch serves customers in diverse business segments, which includes restaurant, retail, healthcare, financial services, hospitality and education. Connect with EnTouch Controls on Facebook, Twitter and our blog.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com

David Rodewald / Amber Hack
EnTouch Controls
805-494-9508
entouch@davidjamesagency.com

Daniel Yunger
SunTx Capital Partners / Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Star2Star Names Interface Security Systems as Wholesale Partner of the Year

ST LOUIS, MO, May 12, 2015 – Interface Security Systems (“Interface” or the “Company”), a leading North American provider of IP-Managed physical security and secured managed network services, announced today that is has been named 2014 Wholesale Partner of the Year by Star2Star Communications, developers of “The World’s Most Scalable Cloud Communications Solution.” Interface is a portfolio company of SunTx Capital Partners, a Dallas, TX based private equity firm.

The Wholesale Partner of the Year award is given to the top-producing Star2Star wholesale partner.

“Interface was one of our first wholesale partners, and they’ve been a key contributor to our exceptional growth,” said Joe Rhem, President of Star2Star.

“Over the years, Interface has capitalized on its relationship with key vendors such as Star2Star to deliver a broad suite of managed services,” said Chuck Moeling, Executive Vice President of Interface. “We are proud to be recognized as Star2Star’s Partner of the Year and look forward to our continued partnership with Star2Star, as Interface provides a feature-rich communication solution as part of our innovative bundle of managed services.”

About Interface Security Systems: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for leading retail and hospitality customers, including its remote interactive video surveillance services. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About Star2Star: Founded in 2006 in Sarasota, Florida, Star2Star Communications delivers the World’s Most Complete and Scalable Cloud Communications Solution. Star2Star’s award-winning, patent-pending Constellation™ Network overcomes the reliability and quality limitations of other communications technologies.

In the past four years, Star2Star was named to the Forbes Most Promising Companies list, the Deloitte Technology Fast 500 three times, and the Inc. 500|5000 four times. Star2Star also recently received Inc. Magazine’s Hire Power Award honoring the top private business job creators in the country. The company was recognized by Gartner in their 2014 Magic Quadrant for Unified Communications as a Service, and was named by Infonetics as a Top 10 Hosted Business VoIP/UC Provider.

Star2Star Communications solutions are sold through a diversified network of partners that include distributors, master agents, managed service providers and certified installing dealers. Available across North America, Star2Star systems are used by hundreds of thousands of business users, including large national chains with multi-location communications footprints.

Star2Star is a registered trademark of Star2Star Communications, LLC.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com
Daniel Yunger
SunTx Capital Partners/ Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com
David Portnowitz
Star2Star
(941) 234-0001 x293
dportnowitz@star2star.com

Interface Security Systems Renews Prestigious CSAA Five Diamond Central Station Certification

ST LOUIS, MO, May 11, 2015 – Interface Security Systems (“Interface” or the “Company”), a leading North American provider of IP-Managed physical security and secured managed network services, has renewed its prestigious “Central Station Alarm Association Five Diamond Certification” for its St Louis-based Secure Operations Center. Interface is a portfolio company of SunTx Capital Partners, a Dallas, TX based private equity firm.

This Certification demonstrates that 100% of the company’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-Line Operator Training Course. These courses cover virtually all phases of central station communications with customers, law enforcement, fire and emergency services communications centers. This critical area of communications is the life-saving link between a residential or business property and law enforcement, fire and emergency services in local areas.

“2015 marks the tenth time that Interface has achieved the CSAA Five Diamond annual certification,” said Mike McLeod, Interface Chief Operating Officer. “We take great pride in this designation and how it improves the monitored services we provide to our customers. Our Digital Witness Central Command Center in Plano, Texas also maintains its own Five Diamond certification.”

In order to achieve the Five Diamond Certification, each and every operator must have not only passed the course, but demonstrated:

  • Proficiency in alarm verification, which helps reduce false alarms;
  • Proficiency in communications with Public Service Answering Points, such as the Emergency 911 centers;
  • Knowledge of electronic communications equipment, including radio;
  • An understanding of the codes and standards of such organizations as Underwriters Laboratories, Factory Mutual, the National Fire Protection Association and others; and
  • Proficiency in the area of emergency preparedness under a wide scenario of possibilities.

In addition, Five Diamond companies have demonstrated an exceptionally high degree of responsibility to their local community and their customers, through the investment of time, money and commitment to 100% quality operator training.

There are approximately 2,700 central stations in the United States, which communicate and interact with the law enforcement, fire and emergency services agencies. Of this group, fewer than two hundred central stations have achieved Five Diamond Certified status. 

About Interface Security Systems: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for leading retail and hospitality customers, including its remote interactive video surveillance services. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About CSAA: The Central Station Alarm Association International (CSAA) is an internationally-recognized non-profit trade association that represents professional monitoring companies that are listed by a CSAA-approved Nationally Recognized Testing Laboratory, such as FM Global, Intertek/ETL or UL. CSAA is legally entitled to represent its members before Congress and regulatory agencies on the local, state and federal levels, and other authorities having jurisdiction (AHJs) over the industry. Since its incorporation in 1950, CSAA has served its members’ interests through education, online training, meetings and conventions, certification, insurance, and industry standards.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com
Daniel Yunger
SunTx Capital Partners/ Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Interface Security Systems Awarded 2015 Channel Partners 360⁰ Business Value Award

Interface Receives Prestigious Award for the 3rd Consecutive Year

ST LOUIS, MO, April 30, 2015 – Interface Security Systems (“Interface” or the “Company”), a leading North American provider of IP-Managed physical security and secured managed network services, has been awarded the 2015 Channel Partners 360⁰ Business Value Award for the 3rd consecutive year. The Channel Partners 360° awards selectively recognize those solution providers that are creating business value for their customers and are “vanguards for a channel in transformation.” Interface, a portfolio company of SunTx Capital Partners, a Dallas, TX based private equity firm, will be featured on a Channel Partners Immersion Center at www.channelpartnersonline.com.

Interface pioneered the Bundled Managed Service Provider space helping leading retail and hospitality chains Simplify To The Power Of One®  by combining managed IP services into one highly-efficient, integrated bundle. By providing network access as part of a managed services bundle, Interface saves its clients the trouble of dealing with multiple vendors while saving them money as well.

Art Wittmann, content director of Channel Partners, commented “Unlike other programs that honor size and sales, this program recognizes the business value that partners are providing to their customers from holistic systems and services.”

Chuck Moeling, Executive Vice President of Interface, commented, “Interface takes great pride in the business value that it creates for customers – allowing them to Simplifying to the Power of One. Winning the prestigious Channel Partners 360⁰ Business Value Award, for the third year in a row, is a testament to the Company’s suite of IP based service offerings that allow leading retail and hospitality chains to meet their dynamic security and connectivity needs.”

To determine the winner of Channel Partners 360⁰ Business Value Awards, companies completed an application that asked them to demonstrate how they are addressing the convergence of IT and telecom services and how they are creating business value for their customers. Channel Partners editors and an expert panel evaluated and scored all applications to determine the candidates that best exemplify the Channel Partners 360° values. Interface was honored during an awards ceremony at the Spring 2015 Channel Partners Conference & Expo in Las Vegas, Nevada.

About Interface Security Systems: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for leading retail and hospitality customers, including its remote interactive video surveillance services. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About Channel Partners: For more than two decades, Channel Partners has been the leader in providing news and analysis to indirect sales channels serving the business technology industry. It is the unrivaled resource for resellers, aggregators, agents, brokers, VARs, systems integrators, interconnects and dealers that provide network-based communications and computing services, associated CPE and applications as well as managed and professional services. Channel Partners is the official media of the Channel Partners Conference & Expo and Cloud Partners.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com
Daniel Yunger
SunTx Capital Partners/ Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Interface Security Systems Announces Long-Term Strategic Partnership with Family Dollar

Discount retailer selects Interface as Internet Protocol Managed Service Provider across entire retail platform

ST LOUIS, MO (March 4, 2015) – Interface Security Systems Holdings, Inc. (“Interface”), a leading North American provider of Internet Protocol (“IP”) Bundled Managed physical security and secured managed network services, announced today that it has been selected by Family Dollar, Inc. (“Family Dollar”) as its IP Managed Service Provider across its entire retail platform. Family Dollar, a Fortune 300 company, recently completed a major initiative to modernize and refresh critical technology in each of its retail stores. The technology makeover, or Flat Rate Managed Service Project, as it is referred to, was launched in collaboration with Interface in July 2014 and is scheduled for completion by May 2015.

Interface will provide each Family Dollar store with a bundle of IP-based managed services, including secure Internet connections, cellular network backup, Voice over Internet Protocol (“VoIP”) phone services, in-store wireless (“WiFi”), PCI security services, physical alarm systems with failover and video verification integrated with existing video surveillance systems. Interface is actively installing a prefabricated and pretested cabinet that houses key hardware components at each Family Dollar store, simplifying deployment and ongoing maintenance. All IP-based managed services will be continuously monitored from Interface’s secure operations centers to achieve optimum performance and ensure service level commitments.

Family Dollar envisions the consolidation of network, voice and security services onto Interface’s market leading secure managed IP platform as an innovative and cost effective way to consolidate technologies with one provider, or as Interface would say, ‘Simplify To The Power Of One.’

“Ultimately, every store will be equipped with a security system enhanced with video verification where there is a DVR system. On the data side we’ve quintupled the guaranteed network download speed. For redundancy each of our stores will now have a 4G cellular backup (Internet connection), and we will also have WiFi to support iPhones and iPads which is a boon to our store and district managers” said Josh Jewett, CIO of Family Dollar. “Finding the right managed service provider was key to the success of the Flat Rate Managed Services Project.”

On top of these major system improvements, Mr. Jewett credits Interface with lowering costs. “We wanted to go VoIP over the data connection and save money by eliminating POTS lines because we were paying for voice and data separately. This also enables automated attendant features that none of the stores had previously.” said Mr. Jewett

Interface’s CEO, Michael Shaw, sees a growing trend among retailers like Family Dollar who are seeking cost effective ways to improve their in-store technology to meet the growing data and security demands of store operations and improve the customer shopping experience. “Our unmatched ability to ‘Simplify To The Power Of One’ allows retailers and other multi-location verticals to introduce fully managed and standardized store communications, data, voice, video and security systems on an improved and extremely reliable platform,” said Mr. Shaw, “We streamline management and maintenance overhead at a very competitive fixed rate monthly charge to deliver industry leading value and service from one provider.”

About Interface: Interface is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, commercial and small business customers as well as remote interactive video surveillance. Interface operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About Family Dollar: For more than 54 years, Family Dollar has been providing value and convenience to customers in easy-to- shop neighborhood locations. Family Dollar’s mix of name brands and quality, private brand merchandise appeals to shoppers in more than 8,000 stores in rural and urban settings across 46 states. Helping families save on the items they need with everyday low prices creates a strong bond with customers, who often refer to their neighborhood store as “my Family Dollar.” Headquartered in Matthews, North Carolina, just outside of Charlotte, Family Dollar is a Fortune 300, publicly held company with common stock traded on the New York Stock Exchange under the symbol FDO. For more information, please visit www.familydollar.com.

About SunTx Capital Partners: SunTx Capital Partners, LP (SunTx), is a Dallas, TX based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contacts:

Jeff Frye
Interface Security Systems
(866) 934-1952
jeff.frye@interfacesystems.com
Daniel Yunger
SunTx Capital Partners/ Kekst and Company
(212) 521-4879
daniel-yunger@kekst.com

Cradlepoint Honors Outstanding Performers in Growing Partner Ecosystem

Channel community achieves 97% year-over-year growth and partners awarded for ongoing program commitment and success

Boise, ID – March 3, 2015 – Cradlepoint, the global leader in 4G LTE networking solutions for distributed enterprises, has announced the winners of the Cradlepoint 2014 Partner Awards. Partner success is crucial to Cradlepoint’s growth, and the company provides them with the tools to accomplish mutual goals and promotes outstanding performance throughout the year. The Cradlepoint Partner Awards program recognizes partners who utilize Cradlepoint’s sales and training techniques and show significant contributions and commitment to the growth of Cradlepoint’s channel network.

Award recipients were recognized at the second annual Partner Summit. The event brought together over 100 attendees from 54 resellers to launch upcoming yearly initiatives and highlight achievements made over the past 12 months. Cradlepoint honored outstanding performers based on three specific areas of excellence: overall performance in deals, revenue and solutions sold; momentum in the market and within Cradlepoint; and the longevity of their partnership with Cradlepoint.

The Cradlepoint Partner Award winners are:

  • Partner of the Year- Interface Security Systems
  • International Partner of the Year- Westbase
  • VAR of the Year- Industrial Networking Solutions
  • DMR of the Year- CDW
  • Distributor of the Year- Synnex
  • Circle of Excellence:
    • Digital Highway
    • Source
    • Hughes
    • USAT
    • Level 3

“The Cradlepoint Partner Award program is designed to recognize Cradlepoint’s diverse ecosystem. We look to honor the unique strengths of partners, not just those with top sales,” said Adnon Dow, senior vice president of global channel sales and alliances for Cradlepoint. “Cradlepoint grew 73% year-over-year and our partners are the reason why. As we honor recipients for their accomplishments, we’re also thanking them for helping Cradlepoint grow. We congratulate the award winners and look forward to a continued relationship that ensures mutual success and development.”

About Cradlepoint: Cradlepoint is the global leader in cloud-managed 4G LTE networking solutions, providing business grade and secure connectivity to retail enterprises. Specializing in business continuity, M2M/IoT routing, advanced edge routing and primary connections, Cradlepoint’s award-winning solutions are purpose built for PCI-compliant networks. Cradlepoint was the first to pioneer and fully enable high-speed LTE solutions to maximize the potential of the cloud for businesses worldwide. Cradlepoint is a privately held company in Boise, Idaho.

Press Contact:
Ashley Baster
Cradlepoint
919.435.9112
ashley@connect2comm.com

Interface Security Systems and Vertek Corporation Mark Fifth Year of Strategic Relationship

Vertek’s Telecom Lifecycle Management (VTLM) Offering Proves Key as Interface Continues to Deliver Market Leading Suite of Cloud-Based Managed Services to Large Enterprise Multi-Site Companies

ST.LOUIS, MO and COLCHESTER, VT, November 4, 2014 – Interface Security Systems, a leading North American provider of IP-managed physical security and secured managed network services, and Vertek Corporation, an innovative solution provider offering in-depth operations consulting, business intelligence, BPO and software capabilities, are celebrating their five-year strategic relationship. Interface is a portfolio company of SunTx Capital Partners.

Interface is a recognized industry leader and pioneer in the Bundled Managed Services Provider space, helping leading retail and hospitality companies Simplify To The Power Of One®  by bundling all of their network and security needs to increase efficiency and reduce costs. By providing network access as part of a managed services bundle, Interface not only meets critical market requirements, but also delivers a higher quality customer experience for all of its managed service offerings by giving companies “one throat to choke.”  Interface was a top 20 security company when it engaged Vertek as a strategic partner to help manage the details associated with network services, and, via its VTLM offering, provide a level of expertise and credibility around network services delivery that would immediately benefit Interface’s customers.

Vertek’s VTLM services include communications service provider (CSP) vendor management, network service availability and quoting software, order handling, LAN and WAN test & turn-up and financial assurance. The solution leverages Vertek’s experienced personnel, robust software and proven processes to manage the delivery of WAN services to Interface clients as well as the test and turn-up of Interface’s IP-based managed service suite, which includes secure managed broadband, PCI compliance, life/safety alarm monitoring, video surveillance, VoIP and wireless LANs for retail, hospitality and small business customers.

“Vertek has long been a strategic provider for Interface and this milestone demonstrates the depth and strength of our partnership,” commented Chuck Moeling, Executive Vice President of Interface.

Over the past five years, Interface has capitalized on its relationship with Vertek to deliver a broader suite of managed services with a higher level of flexibility, responsiveness and geographic reach than what is currently offered by larger carriers.  Together, the two companies have turned up tens of thousands of sites across many large retail and hospitality end-customers.  Interface is now recognized as one of the leading providers of highly scalable, cloud-based, bundled managed services.  With Vertek’s extensive telecom experience and expertise, Interface has executed faster, become a more nimble player in its markets, and now provides a more integrated suite of managed services to its customers than does its traditional physical security or network competitors.

“Through Interface’s partnership with Vertek, we have accelerated our market penetration in strategic verticals like retail and hospitality, and this in turn has translated into a broader suite of innovative managed services for our customers and partners,” added Moeling.

“Interface is a valued partner that has successfully executed its vision over the past five years and continues to lead in a number of markets with innovative bundled managed services,” stated Brad Soutiere, COO and President of Vertek. “By employing Vertek’s VTLM service suite, Interface has expanded its target market, reduced its time to market and effectively scaled its delivery capabilities, coordinating activities across thousands of customer locations with a high level of quality.  Moving forward to the next five years, Vertek remains committed to adding value and exceeding the expectations of Interface and its customers.”

About Interface Security Systems: Interface Systems is a cloud-based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad suite of integrated physical security and secure network services for retail, hospitality and small business customers. The Company operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. By combining managed services into one highly-efficient, integrated bundle, Interface saves businesses the trouble of dealing with multiple vendors while saving them money as well. Interface is a portfolio company of SunTx Capital Partners.

About SunTx Capital Partners: SunTx Capital Partners, LP, is a Dallas-based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply its operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million of assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

About Vertek Corporation: Vertek Corporation, founded in 1988, is the only solutions partner that can support Communications Service Providers (CSPs), Managed Service Providers (MSPs) and Enterprises at the pace their business is changing. We do this by combining our focus and industry leading knowledge, flexible packaged solutions and smaller company agility.  Vertek quickly moves clients into a competitive advantage within rapidly and ever-evolving technology and market conditions by enabling them to reduce costs, improve customer experiences, grow revenue, improve profitability and ultimately Accelerate to Value®. Headquartered in Colchester, Vermont, Vertek leverages its in-depth operations consulting, business intelligence, BPO and software capabilities to solve client problems in innovative ways. For more information visit www.vertek.com.

© 2014 Vertek Corporation. All rights reserved. Vertek may be a trademark or registered trademark of Vertek Corporation in the United States and/or other countries. All other trademarks mentioned herein are the properties of their respective owners. This press release contains expressed or implied forward-looking statements relating to, among other things, Vertek’s expectations concerning the functionality and market acceptance of its products, and management’s plans, objectives and strategies. These statements are neither promises nor guarantees, but are subject to a variety of risks and uncertainties, many of which are beyond Vertek’s control, which could cause actual results to differ materially from those contemplated in these forward-looking statements.

Don Meadows
Interface Security Systems
(916) 742-6342
don.meadows@interfacesystems.com

Daniel Yunger – Media Relations
SunTx Capital Partners/
Kekst and Company
(212) 521-4879
daniel-yunger@kekst.comAl Brisard
VP, Vertek Corporation
(802) 764-4604
abrisard@vertek.com

Charles MacMullen – Media Relations
MacMar Communications
(508) 878-8168
cmacmullen@macmarcom.com

Interface Security Systems Announces Completion of $115 Million Notes Offering
Proceeds of Offering to Support Interface’s Aggressive Growth Strategy Focused on Delivering Security Solutions in a Fully Integrated and Managed IP Bundle

ST LOUIS, MO – Interface Security Systems (“Interface” or the “Company”), a portfolio company of SunTx Capital Partners, today announced the completion of a $115 million notes offering (the “Offering”) by its parent company Interface Master Holdings, Inc. Proceeds of the Offering will primarily be used to fund the Company’s continued growth strategy featuring the multi-location national accounts space, a segment where Interface has experienced unprecedented growth with its unique Internet Protocol (“IP”) managed service offering.

Interface, headquartered in St. Louis, Missouri, is the leading national provider of IP managed physical security and secured managed network services, to primarily large, commercial multi-site customers. The Company provides the most comprehensive suite of IP technology-enabled bundled business security solutions in the market. Physical security solutions include, alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Secured network services include PCI compliant private managed broadband, managed digital voice and other IP enabled ancillary services.

Michael Shaw, Interface Security Systems Founder and CEO, commented, “Interface is pleased to have closed on this Offering, which garnered significant interest from the investment community. Our unique ability to bundle physical security, video and digital voice over a PCI compliant private managed broadband network is changing the way multi-location retailers procure critical technology for their stores. The proceeds from the Offering will support the Company’s continued focus on penetrating this expanding market segment with its unparalleled services.”

Craig Jennings, Partner and Chief Financial Officer of SunTx Capital Partners, commented, “Interface continues to strategically raise capital in support of its aggressive growth plan. The strong reaction to this Offering reflects the tremendous confidence the investment community has in Interface’s compelling value proposition, and SunTx is proud to be an investor in and partner to Interface.”

John E. Mack III, Director and Co-Head of Investment Banking of Imperial Capital, LLC commented, “This transaction demonstrates strong investor confidence in Interface’s compelling value proposition and is an exceptional example of the combined strength of Imperial Capital’s leadership in investment banking services to the Security Industry coupled with our strong Capital Markets capabilities. Interface and SunTx are long-term client relationships for Imperial Capital and we were thrilled to lead the execution of a very well-received Notes offering. As the leaders in a break-out new category for business services at the convergence of physical and network security, Interface is positioned for extraordinary success. We look forward to continuing our support of the Company as it grows.”

Imperial Capital, LLC advised Interface and acted as sole book runner for the Offering with Akin Gump Strauss Hauer & Feld LLP providing legal counsel.

The Notes have not been registered under the Securities Act of 1933 (the “Act”) or the securities laws of any other jurisdiction and may not be offered or sold in the United States absent registration or an applicable exemption therefrom. The Notes were offered only to qualified institutional buyers in reliance Rule 144A under the Act and to certain non-US persons outside the United States in reliance on Regulation S under the Act.

About Interface Security Systems: Interface Systems is a cloud based managed security services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, commercial and small business customers as well as remote interactive video surveillance. The Company operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About SunTx Capital Partners: SunTx Capital Partners, LP, is a Dallas-based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply is operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million of assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

Media Contact:
Daniel Yunger
Kekst and Company
212.521.4879

Interface Systems Honored with Channel Partners 360 Award

PHOENIX — Channel Partners magazine, which focuses on the communications industry’s indirect sales channel, is pleased to announce that Interface Systems has been selected as a winner of the inaugural Channel Partners 360 Awards.CP-360

Twenty-five winners were honored during an awards ceremony on Feb. 27 at the Spring 2013 Channel Partners Conference & Expo in Las Vegas. These winners will be featured in Channel Partners’ March digital issue, May/June print issue as well as on the Channel Partners website. The 2013 program was underwritten by AT&T.

“Unlilke other programs that honor size and sales, the Channel Partners 360 Awards recognizes channel partners who are taking a holistic approach to delivery technology solutions that create business value for their customers,” said Khali Henderson, Editor-in-Chief of Channel Partners. “We are pleased that our first honorees include an outstanding group of solutions providers.”

“To be among the first recipients recognized by Channel Partners is a huge honor,” says Brian Scully, Channel Sales Director. “It’s a testament to the suite of IP based services Interface offers to help meet the needs of a rapidly changing retail, commercial and small business environment.” Interface services are delivered by a private and managed high-speed network — to connect and protect data and physical assets with PCI Compliance. The connection delivers cost-saving business services, including Digital Voice, Alarm/Event Monitoring and Interactive Video Surveillance that when bundled, improves performance and lowers costs.

To determine the winner of Channel Partners 360, companies created a “Partner Profile” that detailed how the applicant addresses the convergence of IT and telecom services and how the company creates business value for its customers.

Channel Partners editors and an expert panel evaluated all Partner Profiles to determine the top 25 candidates that exemplify the Channel Partners 360 values.

About Interface Systems: Interface Systems is a cloud based managed services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, commercial, small business and residential customers as well as remote interactive video surveillance. The Company operates two UL Approved 5-Diamond CSAA Certified Secure Operations Centers and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About VIRGO Publishing: VIRGO is an information distribution company focused on some of the world’s most innovative and complex business-to-business markets. Our mission is to help business professionals break through the hype, ambiguity and information deluge they experience, by offering trustworthy guidance that fuels their results-driven information journey.

About Channel Partners Magazine: Channel Partners magazine is the leading publication for telecom and IT distribution channels. For more than 25 years, Channel Partners has been the undisputed leader in providing news, analysis and education to the indirect sales channels serving the business technology and communications industry. In addition, Channel Partners online (www.channelpartnersonline.com) delivers a constant content stream of unique and breaking industry news, feature articles and premium downloadable content. As official media of the Channel Partners Conference & Expo, Channel Partners is the market leader that channel professionals turn to first.

Business Contact: Jeff Frye, VP Sales and Marketing – 1.866.934.1952

Alarm Capital Alliance Acquires Hawk Security Services From Interface Security Systems

NEWTOWN SQUARE, Pa.—Alarm Capital Alliance, LLC (“ACA”), a nationwide home security provider based in Newtown Square, PA, today announced that it acquired Hawk Security Services Residential Division (“Hawk Security”) from Interface Security Systems, LLC (“ISS”). Terms of the deal were not disclosed. Based in Fort Worth, TX, Hawk Security has been serving customers in the Texas market since the mid-1980s. As part of the acquisition, ACA will assume over 27,000 residential customers bringing its total served to more than 170,000 customers nationwide. ISS will continue to own and service its 12,000 Hawk commercial customers in Texas under the Interface brand name.

As ACA incorporates these accounts into their existing customer base, they will maintain Hawk Security’s knowledgeable staff and regional branch offices in Dallas/Fort Worth and San Antonio ensuring that the Hawk Security customers will continue to receive the same, great local customer service they’ve come to expect. The company will operate under the name “Hawk Security, a member of My Alarm Center,” which is ACA’s direct to consumer umbrella name. As a member of My Alarm Center, Hawk Security customers will benefit from enhanced services and additional resources focused on the ultimate customer experience.

Hawk Security’s Regional Vice President, Mike Shirley, will continue to serve the organization as Vice President and General Manager and will be instrumental in the transition process and future of Hawk Security. Hawk Security is primarily a residential home security provider, and post-acquisition, this will continue to be the main focus for the company.

“We have had a presence in the Texas market for many years and are excited about significantly expanding our customer footprint in a fairly concentrated region. We are very impressed by the operating team at Hawk and are thrilled to support Mike Shirley as he continues to run the business. All around, this is a fantastic opportunity for ACA to do what ACA does best, integrate and enhance acquired businesses,” said Amy Kothari, President and Chief Executive Officer of Alarm Capital Alliance, LLC.

Michael Shaw, Chief Executive Officer of Interface Security Systems, LLC said, “Over the last 8 years, we built Hawk Security into a premier provider of residential security services in the Texas market. We are confident that ACA represents an outstanding new owner for the business, given their residential focus and commitment to leveraging Hawk’s platform. The sale of Hawk will allow ISS to devote increased financial and operational resources to our fast growing and market leading commercial managed service business.”

In addition to Amy Kothari, Anastasia Bottos, Chief Business Development Officer and EVP of Acquisitions, and Scott Peterson, Chief Financial Officer for ACA were instrumental in completing the acquisition and Brandon Savage, SVP of Customer Experience and Operations, will oversee the transition and integration.

Imperial Capital, LLC served as the exclusive advisor to Interface Security Systems, LLC in the transaction. John E. Mack III, co-head of Investment Banking at Imperial Capital commented, “This transaction made good strategic sense for both parties – Interface, by divesting their Hawk Residential division in Texas, can now focus even more attention on their innovative fast-growing bundled managed service offerings to commercial national account customers and ACA gets an attractive residential customer base and a solid engine for further growth with the Hawk sales team.”

About Alarm Capital Alliance: Alarm Capital Alliance, headquartered in Newtown Square, PA, is a leading security alarm company that utilizes a unique business model for the acquisition, installation and management of security alarm contracts and dominates a critical industry niche which includes our Independent Dealer Program. Since inception in 2000, the Company has achieved over thirteen consecutive years of growth and is now ranked nineteenth in SDM Magazine’s list of the largest residential security alarm companies in the country. For more information, please visit our website www.alarmcapital.com. 

Interface Completes Refinancing and Secures New Growth Capital

Earth City, MO — Interface Security Systems LLC (“Interface” or the “Company”) today announced the completion of a $230 million Senior Secured Notes offering (the “Notes”) and a new $45 million Revolving Credit Facility (the “Credit Facility”) from Capital One Bank’s (“Capital One”) Security and Defense team. Interface is a portfolio company of SunTx Capital Partners (together with its affiliates, “SunTx”) and is the leading national provider of Internet Protocol (“IP”) managed physical security and secured managed network services to primarily large, commercial multi-site customers. The Company provides the most comprehensive suite of Internet Protocol technology-enabled bundled business security solutions in the market.

Proceeds of the Notes offering were used in part to repay the Company’s existing debt and along with the $45 million Revolving Credit Facility can be used for funding the future growth of the business.

Founder and CEO Mike Shaw attributes Interface’s successful introduction into the institutional investor market to the Company’s exceptional performance since combining physical security with secured network services in a fully integrated IP based system. “With the support of SunTx, Interface was one of the first to embrace the convergence of physical and logical security in 2007, having developed the most comprehensive suite of technology enabled managed security solutions in the market. Our physical security solutions include alarm/event monitoring, interactive video surveillance, managed access control and fire/life safety systems. Our secured network services include secure managed broadband (“SMB”), payment card industry (“PCI”) compliance, managed digital voice and other ancillary services.”

Mr. Shaw continued, “What differentiates us in the market is an ability to deliver all our security solutions in a fully integrated and managed IP based bundle. The combination of physical security and secure network solutions onto a single IP based platform creates a compelling value proposition for our customers.”

“The strong execution of the Notes offering reflects the tremendous confidence of the investment community in Interface’s value proposition. Today’s announcement marks an important milestone for all parties involved, and Interface’s successful introduction to the institutional investor base. SunTx has been an investor in and partner of ISS since 2001 and we look forward to the Company’s continued success,” said Craig Jennings, Partner and Chief Financial Officer of SunTx.

Imperial Capital, LLC (“Imperial”) advised the Company and acted as sole book runner for the Notes offering. Imperial also assisted the Company in securing the new Credit Facility with Capital One. John E. Mack III, Director and Co-Head of Investment Banking at Imperial commented, “We were thrilled to lead the execution of a very well-received Notes offering. Interface, as the leader in a break-out new category for business services at the convergence of physical and network security, is positioned for extraordinary success.”

Bill Polk, Managing Director of Security, Defense, & Technology, Commercial & Specialty Finance, Capital One Bank, noted, “Capital One Bank is committed to providing specialized services to companies in the security and defense industry. We recognized and supported the strategic value of Interface’s acquisition of Westec Intelligent Video Surveillance, and have since witnessed the extraordinary growth in the company’s break-out IP based physical and network security service offerings. The $45 million Credit Facility will provide growth capital for Mike Shaw and his team at Interface to continue to innovate and grow as leaders in their industry.”

About Interface Security Systems, LLC: Interface Security Systems, LLC is a cloud based managed services company headquartered in St. Louis, Missouri. Interface manages a broad range of secure, IP-based security solutions for retail, commercial, small business and residential customers as well as remote interactive video surveillance. The Company operates two UL Approved 5-Diamond CSAA Certified Secure Operations Center and a nationwide service delivery infrastructure. Interface is a portfolio company of SunTx Capital Partners.

About SunTx Capital Partners: SunTx Capital Partners, LP, is a Dallas-based private equity firm that invests in middle market manufacturing, distribution and service companies. SunTx specializes in supporting talented management teams in industries where SunTx can apply is operational experience and financial expertise to build leading middle-market companies with operations typically in the Sun Belt region of the United States. SunTx was founded in 2001 and currently has over $600 million of assets under management. The capital committed by SunTx comes from the principals of SunTx as well as from institutional investors, including leading university endowments and corporate and public pension funds. More information about SunTx can be found at www.suntx.com.

About Imperial Capital, LLC: Imperial Capital, founded in 1997, is a full-service investment banking firm with offices in Los Angeles, New York, San Francisco, Minneapolis, Boston, Chicago & McLean. The firm currently employs over 230 professionals and offers a wide range of proprietary products and services to institutional investors, middle market companies and private equity firms. More information about Imperial Capital can be found at www.imperialcapital.com.

For further information about Interface Security Systems LLC, please contact:
Jeffrey Frye, Vice President of Marketing
(314) 595-0110
jeff.frye@interfacesystems.com

Interface Retires “Westec Intelligent Surveillance” Brand
Interactive Video Surveillance products now called “Digital Witness”

St. Louis, MO and Dallas, TX — Interface Security Systems, LLC, the St. Louis based, leading provider of Secure Managed Cloud Services, today announced it is discontinuing use of the Westec brand. Interface acquired Dallas based Westec Intelligent Surveillance, Inc. in March 2012 – and will immediately rebrand the Westec suite of Interactive Video Surveillance services under the Digital Witness name.

Digital Witness products include Virtual Guard Services, Video Verification, Virtual Tours, Video Audits and 360 Maintenance for camera systems, regardless of manufacturer. All of the Digital Witness products will continue to carry the distinctive yellow triangle warning sign logo.

Combining the Digital Witness award-winning video offerings with Interface Secure Managed Broadband gives business operators the highest level of quality and control in digital surveillance. Previously, surveillance applications had been at the mercy of third party broadband providers. Now, the Interface Secure Managed Cloud takes control of the broadband service to ensure remote video access with the best picture quality, to create the most actionable evidence and ultimately creating the highest customer satisfaction.

Interface creates the only nationwide managed service provider of security solutions (burglar alarm, life safety, video, point-of sale integration, access control) PCI Compliant Secure Managed Broadband and Managed Digital Voice in a cloud based architecture. Interface customers are among the best-known Fortune 500 names in the retail, QSR and hospitality industries.

“The strength of our products continues to turn heads in this industry,” said Kelby Hagar, President of the Digital Witness division. Interface founder and Chief Executive Officer, Michael Shaw, sees the name change as another step in the consolidation of this unrivaled product offering. “Interface uniquely combines physical security and data security monitoring with a communications service for superior protection of people, property and logical assets.”

About Interface Security Systems, LLC: Interface Security Systems, LLC is a managed service company based in St. Louis, Missouri. Interface manages a broad range of secure, IP-based solutions for retail, commercial, small business and residential customers through a UL Listed Secure Operations Center and a nationwide full service branch network. Interface is a portfolio company of SunTx Capital Partners.

Business Contact:
Jeff Frye, VP Sales and Marketing – 1.866.934.1952

New Voices Join Alliance for Video-Verified AlarmsSSN_banner
December 12, 2012 by Rich Miller, Security Systems News

The Partnership for Priority Video Alarm Response has added four new voices to its campaign to increase arrests and
reduce property losses through the use of video-verified alarms.

Joining the PPVAR’s board of directors are Jacqueline Grimm, Vice President of Security Solutions for Diebold Inc.; Douglas Curtiss, President of Sonitrol New England; Jon Bolen, Chief Technology Officer for Interface Security Systems; and Robert Baxter, President of Radius Security.

The new directors from the security industry will work with representatives from the National Sheriffs Association and the National Insurance Crime Bureau, an alliance of groups that would have seemed unlikely a few years ago.

“We’re pleased to join PPVAR to promote priority response to video alarms that are verified by a certified central station,” Grimm said in a prepared statement from the partnership. “[Diebold has] offered alarm verification services for many years, and our focus on priority response, apprehension and risk reduction provides comprehensive threat protection. Also, by assisting law enforcement with a second-by-second situation analysis, we can help improve officer and customer safety while increasing criminal apprehension rates.”

Bolen, who was the chief product officer for Westec before it was recently acquired by Interface, is a 15-year veteran of video verification. He cited its benefits by breaking down the numbers.

“We have reduced and maintained our dispatch rate to less than 3 percent of events handled by our operators, meaning that over 97 percent of the alarms we receive are resolved without the costly, and often needless, intervention of authorities,” he said in the PPVAR statement. “We are pleased to join an organization promoting this kind of value.”

Curtiss of Sonitrol, which has a history working with police to make arrests through audio verification, echoed Bolen’s sentiments.

“Whether it is audio or video, the operator is a witness to a crime in progress,” he said. “From my perspective, the ‘V’ in PPVAR is ‘verification.’ We support his organization and its work to reduce false alarms and make more arrests.”

Canada gets a nod in the PPVAR with the addition of Baxter. He is president of Radius Security, a Greater Vancouver video monitoring central station.

“Alarm response in many cities in Canada has been degrading as budgets and police resources decline,” he said. “Video-verified alarms help us provide greater security for our customers and reduce false alarms for our law enforcement partners.”

Interface Security Systems Buys Westec Intelligent SurveillanceSSN_banner
Combined company is major independent managed service provider
March 29, 2012 by Martha Entwistle, Security Systems News

LAS VEGAS — Interface Security Systems a St. Louis-based integrator, acquired Westec Intelligent Surveillance, Jeffrey Frye, Interface VP sales and marketing told Security Systems News on March 28.

Frye said the bundling of services will mean more capabilities for customers of both companies at a better price. Westec and Interface customers include Fortune 500 names in the retail, QSR and hospitality industries.

“We each have a sweet spot in multi-site customers and in retail and commercial,” Frye said. Now we can “offer a higher-value video surveillance product that is really without parallel in the marketplace. Interface also has other value-added services [such as] PCI, data security to complement physical security, so the two companies together can provide a greater feature set that we are eager to unleash in the marketplace.”

Terms of the deal were not announced. Westec has 200 employees and $1.7 million in RMR. ISS has 650 employees and 22 offices in North America. With the addition of Westec, it will have approximately $7.6 million in RMR, according to Frye. Interface has “120,000 monitored accounts that represent 480,000 edge devices that it monitors,” he said. Westec monitors approximately 20,000 customers locations, he said.

Founded in 1996, Westec is based in Coppell, Texas and is considered a pioneer in bringing interactive video and audio monitoring to the market. Today it offers interactive monitored video solutions and virtual business management tools at 20,000 customer locations across the country.

Interface is a provider of IP-managed cloud services, which introduced cloud based managed physical and logical service offerings. Last summer, Interface announced that it was certified as an Advanced Managed Services Channel Partner by Cisco, and in July ISS began marketing its Secure Managed Cloud Services through a special Cisco program.

Last fall, Interface announced a huge managed cloud services deal with 9,500 Dollar General stores that was expected to generate more than $100 million in “top line revenue for interface.”

“The combination of Interface and Westec creates the only nationwide managed service provider of security solutions (alarm, video, access control) along with VoIP and secure broadband in a cloud based architecture,” Interface founder and CEO Michael Shaw said in a prepared statement. “Our customers now have access to best in class video monitoring services. From searchable point-of-sale and video integration to auditing of customer service with a remote secret shopper to interactive guard tours, these services will now be delivered with improved quality and availability via the Interface Secure Managed Cloud.”

Westec President and CEO Kelby Hagar said in a prepared statement: “Until now surveillance applications have been at the mercy of a third party broadband provider to deliver the service … Now the Interface Secure Managed Cloud takes control of the broadband service to ensure remote video access with the best picture quality, to create the most actionable evidence and ultimately creating the highest customer satisfaction.”

The deal also brings a second central station to Interface, noted John Mack, EVP and managing director at Imperial Capital, which advised Westec on the deal. Westec has a central station in Dallas and Interface has a central in Earth City, Mo.

Mack said that the combined companies will be able to offer customers, such a Dollar General, more advanced solutions. “If a Dollar General [for example,] wants to increase its video capabilities in its stores, Interface now has the perfect solution to do that at scale better than anyone,” he said.

Interface Security Systems Acquires Westec Intelligent SurveillanceSSN_banner
March 27, 2012

St. Louis — Interface Security Systems, LLC has completed a merger transaction with Westec Intelligent Surveillance, Inc. Westec, based in Coppell, Texas, is the nation’s largest full-service video surveillance monitoring provider offering cutting edge interactive monitored video solutions and virtual business management tools to a diverse national commercial customer base. Interface is the leader in IP Managed Cloud Services and first to market with its cloud based managed physical and logical service offerings.

The combination of Interface and Westec creates the only nationwide managed service provider of security solutions (alarm, video, access control) along with VoIP and secure broadband in a cloud based architecture. Westec and Interface customers are among the best-known Fortune 500 names in the retail, QSR and hospitality industries.

Interface founder and Chief Executive Officer Michael Shaw calls the merger a strategic move for both companies that creates a unique and unrivaled product offering. “Our customers now have access to best in class video monitoring services. From searchable point-of-sale and video integration to auditing of customer service with a remote secret shopper to interactive guard tours, these services will now be delivered with improved quality and availability via the Interface Secure Managed Cloud.”

Westec President and Chief Executive Officer Kelby Hagar says combining video surveillance with a managed network is a huge benefit for business operators. “Until now surveillance applications have been at the mercy of a third party broadband provider to deliver the service,” said Hagar. “Now the Interface Secure Managed Cloud takes control of the broadband service to ensure remote video access with the best picture quality, to create the most actionable evidence and ultimately creating the highest customer satisfaction.”

Imperial Capital, LLC. acted as exclusive financial advisor to Westec. “This transaction has created the leading independent player in the managed security solutions business,” according to John E. Mack III, Managing Director and Co-Head of Investment Banking at Imperial Capital.

Both companies are privately held and terms of the transaction will not be disclosed.

About Westec: The pioneer of interactive video monitoring, Westec delivers the industry’s only intelligent business monitoring solution serving Fortune 500 companies and smaller owner/operators throughout the U.S. Its strategic business solutions help leading retailers, restaurants and other companies improve operations and profits through intelligent business monitoring services. For more information on Westec Intelligent Surveillance, visit www.westec.net.

About Interface Security Systems, LLC: Interface Security Systems, LLC is a managed service company based in St. Louis, Missouri. Interface manages a broad range of secure, IP-based solutions for retail, commercial, small business and residential customers through a UL Listed Secure Operations Center and a nationwide full service branch network. Interface is a portfolio company of SunTx Capital Partners. For more information on Interface, visit www.interfacesystems.com.

About SunTx Capital Partners: SunTx Capital Partners is a private equity firm based in Dallas, Texas that invests in middle-market manufacturing, distribution and service companies. Since the firm’s inception in 2001, SunTx has invested over $600 million in a variety of sectors. For more information on SunTx Capital Partners, visit www.suntx.com.

Business Contact:
Jeff Frye, VP Sales and Marketing – 1.866.934.1952

Triple Play? Why Not Go For a Grand Slam?Logo_Channel_Partners_Online
Sept 1, 2011 by Justin McLain, CEO, Endeavor Telecom

For well over a decade, service providers have touted the considerable success in the bundling of “triple play” – the common suite of voice, data, and video/content services over some form of access. This type of three-pronged package is a fundamental utility when engaging residential end customers who utilize each of the different services daily. But is this traditional idea, the “Triple Play” package, relevant for commercial end customers?

I would argue that no, the traditional triple-play bundle does not have the same market demand, due in large part to a general lack of business interest in entertainment content services. Add to that the presence of legacy cable providers (MSOs)-turned-voice-and-data providers for high-capacity access lines, and this traditional model becomes even less appealing to non-MSO service providers. So, how can carriers and agents hope to effectively sell a triple-play package where one of the three offerings may be of little or no value to many potential customers? That’s easy, you change the equation.

For years, commercial service providers have been layering in app-over-app to bundle in access offerings. Even with disaster recovery, online backup, cloud computing, hosted PBX, etc, there is next to no bundling of the one service which has the same universal appeal to every business in America like broadband and video. That third service is security; physical security systems used for burglar alarms, intrusion detection, and premise safety systems. Until recently, managed service providers (MSPs) have largely neglected this true third option of the “telecom trifecta” but mark my words; premise security solutions will become “the next big thing” that sweeps across the industry.

With the convergence of IP networks, VoIP frequently proved to be disruptive to legacy-based analog security systems. Now, with the emergence IP-enabled alarm panels backed up through wireless cellular networks, the market is ripe for a true commercial triple-play bundle which includes security services as that third option. While only a limited number of commercial customers have interest in TV service, every business, whether in the retail, industrial, or administrative space, has the need to protect its property and people. In addition to universal appeal, the RPU on security solutions is much higher than providing TV service to businesses.

So now that you, as a channel leader, are sold on the idea of bundling premise security, it is natural to wonder who is providing such a service to sell. A handful of innovative managed service companies such as Interface Security Systems (ISS) are starting to roll out programs that utilize premise security, digital voice and Internet access via managed broadband connections. In fact, ISS recently announced a new program through which its channel partners finally can offer bundles, including security systems, to commercial clients.

“Many VARs and communication integrators know the benefits of cloud-based services, but have a hard time, and limited resources, transitioning to them,” said Robert Aranda, president of Interface IP Services Division. “Our new Channel Partner Program is the easiest way to immediately sell Interface Secure Managed Cloud Services, enter new markets, boost recurring monthly revenue, lower attrition and increase customer loyalty – all with little to no capex requirement.”

So there you have it. For the first time in what has been a very long time coming, a commercially meaningful triple-play package is available via the channel. As more companies like ISS emerge and begin offering such programs, so will opportunities emerge for agents on the channel as well. So what are you waiting for? Get out there and hit a grand slam!

Endeavor Telecom CEO Justin McLain is responsible for overseeing company operations. As the steward of Endeavor’s value, he is focused on the development of new service products and strategic relationships assuring the company’s continued growth and success within the telecommunications industry and is actively involved in managing Endeavor’s relationships with its largest customers. McLain has been in executive management with Endeavor since its divestiture in 2002. Prior to that, he worked for HealthSource and Shin-Etsu Polymer Corp. McLain earned a bachelor’s degree in business administration and a bachelor’s degree in biology from the College of Charleston. He also is a member of the 2010-11 Channel Partners Advisory Board.

Interface bundles services for 9,500 Dollar General retail stores
Deal saves millions on phone service alone for end user
by Martha Entwistle, Security Director News/Security Systems News
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ST. LOUIS—Interface Security Systems is in the process of completing the installation of a secure managed cloud services

project for the entire Dollar General 9,500-store retail chain. While terms of the deal were not released, Interface CEO Michael Shaw told Security Systems News that the Dollar General multi-year contract is “expected to generate in excess of $100 million in top-line revenue for Interface.”

Interface is providing the WAN management, PCI compliance, wireless access management, IP alarm system monitoring, IP video surveillance, and Interface digital voice. This suite of secure cloud-based applications and management is delivered via Interface Secure Managed Broadband, a wide-area network design featuring redundant, high-speed network connections for failover and business continuity.

Officials from Dollar General declined to be interviewed for the story. Dollar General is a publicly-traded company with 2010 revenues of about $12 billion; the company employs more than 86,000.

“They are in 40-something states and are growing at a remarkable pace, adding about 600 new stores every year,” Shaw said.

With this project, Dollar General was looking to do three things, Shaw said.

First, it wanted to standardize and improve overall store operations with a faster, more reliable WAN, to better deal with POS reporting and PCI compliance. Second, a new loss prevention director wanted to upgrade the stores’ security systems from old analog digital dialer panels to IP panels with GSM backup. The LP director also wanted to be able to access video from the stores remotely.

And third, the company wanted to eliminate the POTS lines in the stores and go to VOIP phone service.

Vying for different portions of the job were major networking, telco and security providers. While some network and security providers proposed working together on the project, Interface was the only one that was able to take on all of the elements of the job, from the networking, security and telephony—and components of those systems, including the Cisco routers on the premises, the Honeywell IP security panels, PCI compliance, and video surveillance, according to Robert Aranda, Interface IP Services president.

“The design of the system is our secret sauce,” Aranda said. With different providers managing security, telephony and network and loss preventions system for an enterprise this large there would likely be “a collision on [the network on] a regular basis,” Aranda said.

“From a physical, IT and logical perspective, we manage all of it,” he said. “I don’t know of another provider that’s willing to take this level of responsibility.” Aranda said this is the “source of our growth.” Indeed, Interface executives reported that the company doubled its RMR from 2007-2011 and grew at 15 percent CAGR between 2008 and 2010.

Aranda said the company’s security expertise helped clinch the deal because Interface was the only provider who addressed the difficulties of VOIP telephone service not working with digital dialer panels upfront.

Changing to VOIP service will save Dollar General millions of dollars, Shaw said. “They had 450 different telephone providers … they had a whole staff of people just to manage the phone bills,” he said. “We send one bill—for all services.”

Interface was awarded the contract in June of 2010 and the installation will be complete by the middle of October. Shaw said the project management team, led by Michael McCleod, completed “800 to 900 stores per month to keep up with the schedule.”

Interface worked with Vertek, a Vermont-based on-demand telco engineering company for the provisioning and management of the delivery of broadband. It worked with Endeavor, a private-label field service fulfillment and logistics company, which “stepped up their organization to support field organization requirements [for the project].”