Video Verified Alarms with Real-Time Verification

Cut down false alarms, improve police response times, and do away with expensive false alarm penalties with video verification of alarm events. Interface’s video verified alarm monitoring is designed to help multi-location enterprises reduce operational complexities and improve asset protection.

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Video Verified Alarms with Real-Time Verification

Cut down false alarms, improve police response times, and do away with expensive false alarm penalties with video verification of alarm events. Interface’s video verified alarm monitoring is designed to help multi-location enterprises reduce operational complexities and improve asset protection.

Schedule a Free Consultation

Why Multi-Location Enterprises Should Implement Video Verified Alarms?

Even well-designed alarm sensors can be activated for a variety of reasons not associated with a security incident or breach. The resulting false alarm can create a lot of downstream complications for asset protection teams.

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Faster alarm response

Given that only about 1–6 percent of all alarm events are linked to actual burglary-related incidents, police in most communities assign a low priority to all burglar alarm calls, thus reducing alarm effectiveness.

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Reduced false alarm penalties

Local police and municipalities impose steep false alarm response penalties. For multi-location enterprises, the false alarm penalties can consume a significant chunk of the security budget.

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Increased security for employees

Employees who are tasked with physically inspecting a location for an alarm event face a major security threat as they may have to potentially confront armed vandals, miscreants, or dangerous criminals. This is the kind of risk employees are not trained to handle.

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Better employee experience

False alarms require key employees or store/restaurant managers to attend to escalation calls after shift hours. Without video verification, employees are forced to check in on the location as well and deal with the hassle of additional paperwork.

What Are the Common Causes of False Alarms?

False alarms can be triggered primarily due to issues with the alarm sensors or due to user errors.

Sensor errors

From balloons to a strong gust of wind, your alarms can go off for any number of reasons. The causes for false alarms can vary depending on the location and the type of alarm sensors installed.

Alarm types and components Reasons for false alarms
Door contact alarms Door misalignments, wind, contact damage
Glass break alarms Power issues
Motion detector false alarms Signage changes, insects, birds, heaters
Wiring Environmental wear, rodents
Main alarm panel Wire fatigue, tamper switch failure

User errors

User error is one of the leading causes of false alarms and the resulting disruptions and fines. Some of the reasons for false alarms that can be traced back to user errors typically include training gaps, forgotten alarm codes, and an incorrect approach to handling zone bypassing.

“We often find that multi-location enterprises and franchises that grow through acquisition often find it challenging to deliver consistent training on alarms or implement common processes resulting in unnecessary false alarm events.”

Matt Smitheman, Sr. Solutions Consultant, Interface Systems

Video Verification of Alarms – How Does It Work?

Interface’s trained remote intervention specialists can verify every alarm event in real-time using live security camera feeds to identify the cause of the alarm.

What Happens When a False Alarm Is Detected?

If the Interface intervention specialists detect no real threat via live video verification, they do not escalate the event to law enforcement or contact employees on an emergency basis. The reasons for the false alarm are recorded and remedial measures are recommended so customers can prevent similar false alarms in the future.

What Happens When a Real Threat Is Detected?

If the Interface intervention specialists detect a break-in or a robbery in progress, they will immediately call law enforcement and share detailed, real-time information of the scene. Police personnel are safer and respond faster to verified alarm events as they have precise information on the situation and chances of catching perpetrators are higher. Key employees are also updated about the incident as per the escalation protocols defined by the customer.

Find Out How Interface Customers Gain with Video Verified Alarms

Frequently Asked Questions

What type of alarm events can be verified via live video?

Any alarm event from any type of alarm sensor can be verified via video. At Interface, we integrate alarm sensor data with live video feeds at our monitoring centers. This allows us to verify any type of alarm such as door and safe contacts, vibration sensors, smoke and fire alarms, glass break sensors, flood sensors, and cooler/freezer temperature alarms.

How can Interface help if we do not have security cameras in some of our locations?

Interface specializes in installing video camera systems for a wide variety of business locations and security requirements. Being the 7th largest security integrator in North America (SDM 2021), Interface has partnerships with diverse camera OEMs and has a proven track record in designing, procuring, and implementing the right camera system that can then be integrated with the alarm sensors.

Does video verification of alarm events eliminate 100% of false alarms?

Most Interface customers who implement our video verified alarm services see anywhere between 90 to 95% drop in false alarm events. There are instances when an alarm event cannot be conclusively verified via video monitoring. In such cases, Interface’s trained intervention specialists may choose to treat such incidents as threats worthy of immediate action to protect the business.

However, once we conclude that the alarm event was a false alarm, Interface’s intervention specialists go through a debrief to understand what can be done to prevent such instances from happening in the future. Any changes in camera or alarm installation that may be needed to prevent similar false alarms may be recommended and implemented after discussion with customer security teams.