A Letter To Our Customers

We are in the midst of historically unprecedented circumstances due to the outbreak of the Coronavirus (COVID-19). As security professionals, it is our job to plan for the unexpected. To this effect, I want to share with you the measures we are putting in place to continue to provide uninterrupted service and support along with the highest levels of performance and security you have come to expect from us.

Supporting you in a time of crisis

We are very aware that this crisis is acutely affecting our retail, restaurant and hospitality customers in profound ways. Please know that here at Interface Security Systems we are a resource to help your organization navigate through these challenging times.

Maintaining the highest levels of availability is critical to our customers. We have put in place contingency plans to ensure that all Interface offices remain open, and our Central Command Center (C3)/SOC/Help Desk operations will continue to operate 24/7. As a critical life safety organization, Interface receives a special designation that classifies our services as essential. Given that designation, Interface is exempt from any potential action where the federal, state or local government would restrict employee travel.

Additional services to help support business continuity and security

As we all navigate these difficult times, please reach out to your Account Manager or info@interfacesys.com if you need additional support or services including:

  • Wireless WAN services for instant pop up networks across locations
  • Remote SSL service for secure remote work access
  • VoIP to ensure business continuity and disaster recovery for voice services
  • Virtual guard service for seamless security guard replacement integrated with Cloud video management
  • Intrusion alarm monitoring and POS exception reporting to deter crime and reduce shrink
  • Additional bandwidth requirements to support any increased digital applications on your network

Dealing with travel restrictions

All business travel has been restricted until further notice to prioritize the health and wellness of our employees. We are asking our teams to work with our customers and partners via digital channels whenever possible.

Limiting visitors to Interface sites

We are restricting outside visitors to all Interface offices until further notice.

We will continue to track the evolving COVID-19 pandemic and will do our utmost to respond with appropriate actions, plans and protocols in the weeks to come.

Over the span of our 25-year history as a company, we have always supported one another in times of disaster and need, including during 9/11, numerous hurricanes and severe weather conditions. We will face this challenge together again and come out stronger at the other end.

Thank you for your valued partnership,

Michael Shaw


CEO, Interface Security Systems