Thrive Restaurant Group Case Study
Interface Consolidates Thrive Restaurant Group’s Vendor Ecosystem and Delivers Savings and Greater Planning Clarity with Managed SD-WAN, 4G/LTE, UCaaS and Security Systems
At a Glance
“Interface’s managed network and business security services have been a game-changer for Thrive. We no longer worry about compliance, network connectivity or security issues and now have the capacity to rapidly expand our operations and focus on delivering superior customer experience.”
Brian Houchin
Director of IT, Thrive Restaurant Group
Managing Multiple Network, Voice, and Security Providers, Outdated CCTV Hardware, and Limited IT Staff
Many Vendors, Little Accountability
Legacy Hardware, Modern Challenges
Outdated legacy hardware and changing regulations also posed a challenge for a 45-year-old company like Thrive. Unreliable CCTV equipment left the restaurants vulnerable to security risks.
Constantly evolving PCI-compliance rules meant Houchin had to devote hours of his limited bandwidth to keeping up with the latest changes and updates so Thrive could avoid major penalties and security threats.
The COVID-19 pandemic resulted in a significant disruption to Thrive’s business. Restaurant staff found it challenging to handle a sudden spike in call volumes as they had to work with a legacy phone system that was not scalable. In addition, the flexibility of offering curb-side pickup and take-out services was impossible to manage as there was no 4G wireless coverage outside the restaurant premises.
Interface worked closely with Thrive to completely understand their business goals and unique requirements for their network, communications and security infrastructure.
Secure SD-WAN
Seamless Cloud Communications
Secure Video Surveillance
Interface upgraded Thrive’s legacy CCTV infrastructure with a secure and uniform video surveillance platform with easy remote viewing from any location and simplified access management to boost restaurant security.
“The Interface team helped us replace outdated video equipment and installed additional cameras at our locations. They also provided adequate bandwidth to ensure our systems performed seamlessly. Now, we can immediately access and manage video feeds from anywhere,” Houchin explains.
“Interface managed services enable us to take additional orders, dramatically improving our customer experience while increasing revenue.”
Brian Houchin
Director of IT, Thrive Restaurant Group
Long Term Partners
Since partnering with Interface, Thrive has stopped worrying about day-to-day network and security operations and started being more strategic to their business. With Interface as a trusted partner and extension of their IT team, Houchin and Thrive are getting more done every day.
“Interface’s managed network and business security services truly lets us do more with the staff we have. From the time-savings on my part, to the cost-savings of not needing to hire additional IT staff for a problem that may disappear tomorrow. It just gives us so much more transparency and planning clarity,” Houchin says.
By consolidating their SD-WAN, UCaaS, CCTV and 4G/LTE services with Interface, Thrive gets real accountability when they have a question or need help, never the vendor run around, and billing is a snap.
“Our accounting is just so much faster and easier now. We get a single bill for everything from
Interface. No headaches, no finger-pointing, no tracking down multiple vendors and purchase orders. It’s been a great experience for us,” he says. “Problems get solved quickly and correctly.”
But perhaps the greatest advantage Thrive gets from Interface is the ability to boldly and aggressively grow and expand, confident that Interface’s 24/7 managed services will always be ready to support that growth with scalable solutions to fit Thrive’s additional locations and changing needs — today,
tomorrow and well into the future.
“We’ve had a chance to test out multiple vendors for network, communications and business security and Interface definitely has provided us the best experience. They are a true long-term partner, not a vendor.”
Brian Houchin
Director of IT, Thrive Restaurant Group
