Interface took responsibility for ensuring all Pressed locations met the cybersecurity guidelines as defined by the Payment Cards Industry Data Security Standards (PCI DSS).
The PCI compliance service offered by Interface included assistance to complete the self-assessment questionnaire wizard (SAQ), validating all tests for compliance using a combination of automated security vulnerability scanning tools and on-demand testing (ASV scans), and training all employees processing customer orders on security practices.
According to LaBron, “Before Interface, staying PCI compliant was challenging as we had too many systems and inconsistent security practices. With Interface, our data security posture is definitely much better and we are fully PCI compliant.”
Video Management System (VMS)
Interface rolled out a cloud-based video management solution that enables store managers and corporate staff to easily access any security camera footage from any connected device.
A simple to use mobile app delivers video recordings from all store locations with searchable content assets that can be securely shared with password-protected links with co-workers or with law enforcement for any investigation.
“Before Interface implemented VMS, it took several days to access video recordings. Now I can quickly find videos, ensure that our employees follow customer service protocols and the store operations are aligned to our standards,” says Rogers.
“VMS allows us to virtually check in on our stores to monitor operational consistency, customer experience, employee safety, and use video snippets for training.”
Vice President of Stores
Interface implemented a cloud-based video analytics solution that’s designed to uncover critical store operation insights using the security camera footage.
Pressed is using the video analytics solution to gain a variety of real-time insights such as customer footfalls, ordering and service times, staffing requirements, the effectiveness of online marketing campaigns in driving footfalls, and conversion rates.
According to LaBron, “Video analytics allows us to map real-time customer demand patterns to staffing requirements. This helps us to make informed decisions about staffing in our stores to deliver the best customer experience.”
“The Interface video analytics system allows us to actually see the foot traffic outside of our stores and the conversion rate into our stores. This helps us determine if digital signage is effective. Video analytics is proving to be a gamechanger for Pressed,” says Rogers.
Interface upgraded the legacy alarm systems and took over ongoing alarm monitoring for all Pressed locations. The upgrade included video verification of alarm events enabled by integrating security cameras with intrusion detection devices.
With video verification of alarms, Interface’s remote monitoring team can view security camera footage at the location where there is an alarm event. They can determine if this is a genuine alarm or a false alarm. In case there is a genuine security breach, Interface’s remote monitoring team informs law enforcement and the designated Pressed employee.
“The video-verified alarm monitoring service has cut down false alarm penalties. Every time an alarm goes off during non-business hours, Interface monitoring centers can verify and dispatch authorities if needed,” says LaBron.
“The safety and security of our teams are really important. Knowing that Interface is just a button away, gives us peace of mind.”
Vice President of Stores
Inspiring the Next Wave of Growth
“We brought on Interface to optimize our costs at a store level and help us accelerate innovation. Interface allows my team to actually focus on customer experience and productivity without having to worry about our network and security operations.”
“Pressed is a growing company. To scale 40+ stores a year, you need partners who can facilitate our growth. By bundling managed services across all facets of store operations, Interface offers us predictable monthly costs and service levels. Most importantly, Interface has helped us uncover valuable business insights to improve our operations and delight our customers,” says LaBron.
“The customer experience with Interface has been fantastic. They’re there for us 24 hours a day, fixing things before we even know there’s an issue and providing support whenever we need it. Pressed is a pretty cool brand and Interface powers a lot of our innovation, “ adds Rogers.
“The biggest win that we had with Interface was reducing our fixed cost in the stores by about 50%”
VP – Digital Commerce and Technology