2024 State of Remote Video Monitoring in Retail Chains

Drawing on comprehensive data from over 134,000 remote monitoring requests and more than 24,000 high-priority retail security events across 3,425 U.S. retail locations, this report uncovers the critical insights you need to stay ahead in retail security. Discover the key trends and strategies that are reshaping how retailers protect their stores and employees in an increasingly complex environment.

Most Common Security Threats

Our data reveals the top security challenges retailers face today:

Theft: Representing 45% of all recorded incidents, theft remains the leading security threat.

Disturbances: Accounting for 30% of incidents, disturbances significantly disrupt retail operations.

Loitering: 25% of security events involve loitering, often leading to escalated situations.

Understanding when and where these incidents occur is crucial. For instance, theft incidents peak during evening hours, while disturbances are more frequent during weekends. Learn what proactive steps you can take to mitigate these risks.

Security Threats By Segments

Security risks are consistent across retail segments, but the frequency of incidents varies:

Jewelry Stores: Experience 20% higher rates of theft compared to other segments.

Discount Stores: Have a 15% higher incidence of loitering, which can lead to escalated security concerns.

These statistics highlight the need for targeted security strategies in different retail environments. Download the report to learn more.

Peak Times for Security Incidents

When is your store most at risk? 

Our analysis pinpoints the times of highest vulnerability:

Weekends: Account for 40% of all high-priority incidents, with Saturday being the most active day.

Holidays: Security events spike by 25% on the day before and after major holidays.

Store Openings and Closings: These times see a 35% increase in security threats compared to regular hours.

Understanding these patterns allows you to fortify your store during the most critical windows.

Impact of Interactive Monitoring & Voice-Down

Interactive monitoring and voice-down commands have proven to be powerful tools in retail security:

Reduction in Police Dispatches: Stores utilizing voice-down commands have seen a 99% reduction in police dispatches.


Significant Decrease in False Alarms: The use of video verification has reduced false alarms, which accounted for just 7.35% of all security events reported.

Download the report to explore how interactive video monitoring technologies are making a significant impact on maintaining safety and security across retail locations.

At Interface Systems, we enhance retail security through data and innovation. This report shares insights to help retail loss prevention teams understand the power of data-driven security strategies in safeguarding people and assets.

Brent Duncan

CEO, Interface Systems

Access critical insights necessary to protect your retail chain in 2024 and beyond.