Remote Video Monitoring
- The Interface Way
Interface offers the industry’s most sophisticated remote video monitoring services backed by a proprietary technology platform, superior incident management, rapid response protocols, and an unmatched commitment to training the best remote intervention specialists in North America.
Interface is trusted by the largest retail and QSR brands in the U.S.
Interface Secures
Of the top 50 QSR chains in the US
Out of the top 10 Specialty Jewelers in the US
12,200
Sites for the largest discount chain in the US
Interface Remote Video Monitoring is a Game Changer
Interface’s remote video monitoring service runs on a cutting edge technology platform that’s designed to deliver interactive monitoring with immersive 360-degree situational awareness. All of our monitoring services are performed by trained, U.S. based intervention specialists in our Dallas and St. Louis iSOCs. Interface never outsources security to foreign countries or remote call centers. When it comes to protecting customers, employees, and assets, there is no substitute for the Interface methodology.
Intervention Specialists at iSOCs
- Respond to security events 24X7
- View recorded and live footage
- Listen to recorded and live audio feed
- Deliver recorded or live voice-downs
- Call employees at locations being monitored
Employees at Stores & Restaurants
- Seek help using wearable panic buttons
- Seek help using Interface security phones
- Gain a security presence with Interface voice-downs
- Seek opening or closing security escorts
- Respond to security events 24X7
- View recorded and live footage
- Listen to recorded and live audio feed
- Deliver recorded or live voice-downs
- Call employees at locations being monitored
- Seek help using wearable panic buttons
- Seek help using Interface security phones
- Gain a security presence with Interface voice-downs
- Seek opening or closing security escorts
Interactive Remote Video Monitoring
Superior Monitoring Technology
Our interactive Security Operations Centers (iSOCs) run a proprietary remote video monitoring platform that’s purpose-built for streaming alarm, video, and audio along with standard escalation protocols applicable for every location.
The Interface video monitoring platform standardizes data presentation and media controls for our intervention specialists irrespective of the alarm systems, video cameras, and recorders deployed at customer locations. Standardized remote views and navigation enable our teams to process critical information quickly and respond rapidly to security events.
360 Degrees Situational Awareness
Our interactive Security Operations Centers (iSOCs) run a proprietary remote video monitoring platform that’s purpose-built for streaming alarm, video, and audio along with standard escalation protocols applicable for every location.
The Interface video monitoring platform standardizes data presentation and media controls for our intervention specialists irrespective of the alarm systems, video cameras, and recorders deployed at customer locations. Standardized remote views and navigation enable our teams to process critical information quickly and respond rapidly to security events.
Interface Video Monitoring Platform Works With Most Video Systems
Our proprietary video monitoring platform has been integrated with popular video and alarm systems used by multi-site, consumer-facing businesses such as restaurant chains and retail brands.
Industry Expertise
Setting a benchmark for remote video monitoring is not an easy task. Our focus on technical innovation, process optimization, and extensive training for over 25 years has laid the foundation for our suite of advanced business security solutions. Here are six reasons Interface’s interactive remote video monitoring service is in a league of its own.
Intervention specialists go through a rigorous training program spanning
Reliant on employees at customer locations to decide what assistance is needed.
Advanced remote video platform with multiple video substreams with the ability to view recorded and live streams for greater situational awareness.
Dependence on recorded video clips to review security events.
Enforces high standards for configuring video streams and bandwidth allocation for maximum coverage and redundancy.
Limited requirement as the focus is on leveraging available video systems.
Scalable to include audio monitoring and automated or on-demand voice-downs to minimize police dispatches.
Unidimensional solution with no supporting audio input. Results in limited situational awareness and intervention options.
Deep expertise in designing scalable networks and provisioning bandwidth to support high-quality video streaming and storing evidence-grade recordings.
Network and data storage expertise is usually provided by a third-party service provider adding to implementation complexity below par outcomes.
Purpose-built security event handling and workflows that work seamlessly with most commercial video management systems deployed at customer locations.
Monitoring centers that rely on off-the-shelf workflow tools may not be able to guarantee rapid responses or offer critical information needed to resolve a security event.
Related Case Studies
MOD Pizza
Interface helps MOD Pizza cut alarm costs by 95% and subscription costs by 15% at 420+ locations.
