A virtual security guard operates from a remote security command station and uses cameras, sensors, and other surveillance technology to remotely monitor and protect a property or place of business.

Virtual security guards are often used in situations where it is not practical or cost-effective to have a physical security guard on site at all times. Instead, the virtual security guard uses advanced video and audio surveillance systems to monitor the property and identify potential security threats in real time.

When a security threat is detected, the virtual security guard can activate alarms, contact law enforcement or other emergency services, and provide real-time audio warnings to deter intruders or troublemakers. Additionally, the virtual security guard can provide evidence to help law enforcement identify and prosecute intruders or criminals.

Virtual security guards offer a cost-effective and highly efficient way to monitor and protect businesses, without the need for a physical security guard on site at all times. To evaluate the potential cost savings by switching to a virtual security guard, please refer to the ROI calculator on this page.

Interface trains its virtual guards (also known as Intervention Specialists) on the following aspects:

1. Security policies and procedures: Access control, perimeter security, visitor/delivery management, and response to security breaches as implemented by customers.
2. Emergency response: Evaluating emergency situations, decision-making in emergency situations, de-escalation tactics, handling violent or unruly customers at the location being monitored, emergency evacuation procedures, handling medical emergencies, natural disasters, and fire safety.
3. Risk assessment: This can include training on how to identify and assess security risks, how to report security incidents, and how to document incidents for future reference.
4. Communication: Training on voice-down etiquette and tactics to minimize police dispatch, communicating with emergency responders and law enforcement, and communication with employees at the location being monitored. Our teams are also trained using the Behavioral Personnel Assessment Device (B-PAD) technique used by law enforcement and security agencies covering a range of hostile and emergency situations by using video recordings of real-life emergency events.
5. Technology: This can include training on the use of security technology such as central station monitoring software, surveillance cameras, access control systems, and alarms.
6. Legal issues: This can include training on relevant laws and regulations related to security, such as data privacy laws and labor laws.
7. Ethics and professionalism: This can include training on ethical conduct, professionalism, and maintaining confidentiality.

Our Intervention Specialists also go through certification courses from The Monitoring Association (TMA)