Virtual Security
Guard Services
Secure your business locations with trained virtual guards who can see, hear and speak to people being monitored and have complete situational awareness of what’s happening on your property.
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How Virtual Security Guards Can Help
Virtual security guard services can cut down on guard costs by as much as 90% while offering superior security and outcomes.
Remote Guard Tours
Video Verification of Alarm
Opening and Closing Escorts
Every time your business location is opened or closed, our virtual guards will be on the scene via live video and audio and video to ensure your team members arrive and depart safely.
Voice-Downs
Our virtual guards can proactively perform scheduled or unscheduled virtual walk-throughs of your business locations and deliver voice-downs to evict vagrants, and warn people engaged in suspicious or aggressive behavior.
AI-Based Anti-Loitering
Proactively monitor the perimeter of a store after business hours to stop vagrancy and vandalism. Use AI-enabled IP cameras to detect people or vehicles and play customizable pre-recorded warning messages.
Operational Audits
On-Demand Monitoring
World-Class Monitoring Centers Designed to Offer Complete Situational Awareness
Our iSOC
Interactive Technologies
Unlike video surveillance, interactive video monitoring leverages security cameras along with strategically placed microphones, speaker units, phones and panic buttons at the locations being remotely monitored. Interactive monitoring allows trained virtual security guards to see, hear and directly speak to employees if needed. Employees at the location also have the option to initiate a voice conversation using designated phones or emergency buttons.
Virtual Guards Can Be Game Changers for Loss Prevention
Get 24x7x365 Security Coverage
Gain Complete Situational Awareness
Keep Out Trespassers
Protect Assets and Track Cash Movement
Get Purpose-Built Network to Support Video Surveillance
Enforce Compliance Protocols
Upgrade to Advanced Business Intelligence Capabilities
Reduce Shrink and Theft
Virtual Guard Services Is Better

Security Guards
- Presence of security guards can impact customer experience as it heightens the perception of potential safety risks at the location.
- The presence of guards increases the risk of planned attacks by gangs or individuals that exploit known routines and vulnerabilities of the guards deployed on-site.
- The risk of fatal or serious injuries increases in the presence of armed guards.
- Security guards are prone to boredom and complacency and need breaks and time off.
- Deploying security guards increases the risk of liability claims and insurance costs as guards can get into physical altercations with intruders or customers.
- Security guards have limited situational awareness resulting in greater security risks and loopholes that can be exploited.
- The cost of deploying security guards can vary depending on the local wage rates and availability of manpower.

Virtual Security Guards
- Virtual guards can monitor a location discreetly using security cameras without negatively impacting the customer experience.
- Security is always-on and interactive capabilities can surprise attackers.
- By removing firearms, the threat of a security event related to the firearm is minimized.
- Virtual guards with assistive technologies such as AI and motion-triggered cameras can be on vigil 24X7X365 without a break.
- Virtual guards can assess the situation at the location and choose to exercise control using voice downs or by calling law enforcement.
- Virtual guards have complete visibility into every corner of the location inside and outside. They can easily switch between camera and audio zones to get a complete perspective of the potential danger or alarm event.
- With virtual guards, enterprises can have a predictive cost of operation resulting in better planning for new locations or expansion.
Get Started Easily and Add Advanced Virtual Guard Services When You Need Them
Find Out How Much You Can Save with Virtual Guard
Savings in first year*
0%
Savings in second year
0%
* Year 1 includes the one-time cost of installation and equipment for the Virtual Guard system.
Upgrade to Virtual Security Guards
Find out how remote monitoring by trained security professionals can be a game-changer for asset protection teams.

WKS Restaurant Group Upgrades Physical Security with Virtual Guard Services
Frequently Asked Questions
Interface’s virtual security guards go through a comprehensive training program that includes a certification program by TMA, behavioral training, customer service, and roleplay.
Here are some of the key components of the training program:
- On-site Behavioral Personnel Assessment Device (B-PAD) used by law enforcement and security agencies that include video simulation of calls and situations covering a range of hostile and emergency situations.
- Five-part training curriculum for intervention voice downs for diffusing tense situations and lowering the need for police dispatches.
- Advanced alarm signal escalation and ideal response procedures.
- Best practices to answer phones, assess video and communicate effectively while receiving and relaying important and sometimes life-threatening information.
- Virtual escort process, and critical safety procedures during opening and closing events.
- Expert techniques to ensure lower shrinkage and reduced inventory loss.
Unlike passive remote video surveillance, Interface can offer truly interactive remote video monitoring technology that offers our virtual security guards the ability to see, hear and speak to employees/customers at the location being monitored. Our virtual guards can seamlessly conduct a virtual walkthrough of the location and can move between audio zones and camera zones. This gives our virtual guards enhanced situational awareness not otherwise available to onsite guards or virtual guards who rely just on video surveillance.
Yes, virtual guards need a break just like any other employee. However, to offer uninterrupted security coverage for customers, Interface’s virtual guards operate in teams to allow for scheduled as well as impromptu breaks. In addition, change of shifts typically includes a shift handover protocol so the team taking over the monitoring is completely up to speed on the status of the locations being monitored.
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