Virtual Security
Guard Services
Secure your business locations with trained virtual guards who can see, hear and speak to people being monitored and have complete situational awareness of what’s happening on your property.
Top Brands Rely on Virtual Security Guard Services
How Virtual Guard Services Work?
Well-Trained Intervention Specialists
Our intervention specialists go through rigorous and multi-tiered training, focusing on customer service excellence, incident response, and intervention techniques. They are trained in accurately assessing situations, and responding to incidents with precision. Our team understand the nuances of securing consumer-facing businesses and are prepared to handle a wide variety of threats.
State-of-the-Art iSOCs
Our iSOCs utilize a proprietary video monitoring platform designed to stream alarm, video, and audio feeds seamlessly. The platform standardizes data presentation and controls, enabling intervention specialists to quickly process information and respond to security events efficiently, regardless of the varied systems used at customer locations. This ensures 360-degree situational awareness and rapid response capabilities.
Interactive remote video monitoring
Interactive video monitoring leverages security cameras along with strategically placed microphones, speaker units, phones and panic buttons at the locations being remotely monitored. Interactive monitoring allows virtual security guards to see, hear and directly speak to employees if needed. Employees at the location also have the option to initiate a voice conversation using designated phones or panic buttons.
How Virtual Security Guards Can Help
Virtual security guard services can cut down on guard costs by as much as 90% while offering superior security and outcomes.
Remote Guard Tours
Video Verification of Alarms
Every alarm event is visually verified by virtual guards to rule out false alarms and offer valuable information about the alarm event to law enforcement and key staff members.
Opening & Closing Security Escorts
Every time your business location is opened or closed, our virtual guards will be on the scene via live video and audio to ensure your team members arrive and depart safely.
Voice-Downs
Our virtual guards can proactively perform scheduled or unscheduled virtual walk-throughs of your business locations and deliver voice-downs to evict vagrants, and warn people engaged in suspicious or aggressive behavior.
AI-Based Anti-Loitering
Proactively monitor the perimeter of a store after business hours to stop vagrancy and vandalism. Use AI-enabled IP cameras to detect people or vehicles and play customizable pre-recorded warning messages.
Operational Audits
On-Demand Monitoring
Virtual Guards Can Be Game Changers for Loss Prevention
Get 24x7x365 Security Coverage
Gain Complete Situational Awareness
Keep Out Trespassers
Protect Assets and Track Cash Movement
Get Purpose-Built Network to Support Video Surveillance
Enforce Compliance Protocols
Upgrade to Advanced Business Intelligence Capabilities
Reduce Shrink and Theft
Hear From Our Intervention Specialists
Our intervention specialists narrate real-life security situations that demonstrate the effectiveness of our virtual guard services.
Virtual Guard Services Is Better
Security Guards
- Presence of security guards can impact customer experience as it heightens the perception of potential safety risks at the location.
- The presence of guards increases the risk of planned attacks by gangs or individuals that exploit known routines and vulnerabilities of the guards deployed on-site.
- The risk of fatal or serious injuries increases in the presence of armed guards.
- Security guards are prone to boredom and complacency and need breaks and time off.
- Deploying security guards increases the risk of liability claims and insurance costs as guards can get into physical altercations with intruders or customers.
- Security guards have limited situational awareness resulting in greater security risks and loopholes that can be exploited.
- The cost of deploying security guards can vary depending on the local wage rates and availability of manpower.
Virtual Security Guards
- Virtual guards can monitor a location discreetly using security cameras without negatively impacting the customer experience.
- Security is always-on and interactive capabilities can surprise attackers.
- By removing firearms, the threat of a security event related to the firearm is minimized.
- Virtual guards with assistive technologies such as AI and motion-triggered cameras can be on vigil 24X7X365 without a break.
- Virtual guards can assess the situation at the location and choose to exercise control using voice downs or by calling law enforcement.
- Virtual guards have complete visibility into every corner of the location inside and outside. They can easily switch between camera and audio zones to get a complete perspective of the potential danger or alarm event.
- With virtual guards, enterprises can have a predictive cost of operation resulting in better planning for new locations or expansion.
Get Started Easily and Add Advanced Virtual Guard Services When You Need Them
Find Out How Much You Can Save with Virtual Guard
Savings in first year*
0%
Savings in second year
0%
* Year 1 includes the one-time cost of installation and equipment for the Virtual Guard system.
Upgrade to Virtual Security Guards
Find out how remote monitoring by trained security professionals can be a game-changer for asset protection teams.
WKS Restaurant Group Upgrades Physical Security with Virtual Guard Services
Frequently Asked Questions
A virtual security guard operates from a remote security command station and uses cameras, sensors, and other surveillance technology to remotely monitor and protect a property or place of business.
Virtual security guards are often used in situations where it is not practical or cost-effective to have a physical security guard on site at all times. Instead, the virtual security guard uses advanced video and audio surveillance systems to monitor the property and identify potential security threats in real time.
When a security threat is detected, the virtual security guard can activate alarms, contact law enforcement or other emergency services, and provide real-time audio warnings to deter intruders or troublemakers. Additionally, the virtual security guard can provide evidence to help law enforcement identify and prosecute intruders or criminals.
Virtual security guards offer a cost-effective and highly efficient way to monitor and protect businesses, without the need for a physical security guard on site at all times. To evaluate the potential cost savings by switching to a virtual security guard, please refer to the ROI calculator on this page.
Interface trains its virtual guards (also known as Intervention Specialists) on the following aspects:
- Security policies and procedures: Access control, perimeter security, visitor/delivery management, and response to security breaches as implemented by customers.
- Emergency response: Evaluating emergency situations, decision-making in emergency situations, de-escalation tactics, handling violent or unruly customers at the location being monitored, emergency evacuation procedures, handling medical emergencies, natural disasters, and fire safety.
- Risk assessment: This can include training on how to identify and assess security risks, how to report security incidents, and how to document incidents for future reference.
- Communication: Training on voice-down etiquette and tactics to minimize police dispatch, communicating with emergency responders and law enforcement, and communication with employees at the location being monitored. Our teams are also trained using the Behavioral Personnel Assessment Device (B-PAD) technique used by law enforcement and security agencies covering a range of hostile and emergency situations by using video recordings of real-life emergency events.
- Technology: This can include training on the use of security technology such as central station monitoring software, surveillance cameras, access control systems, and alarms.
- Legal issues: This can include training on relevant laws and regulations related to security, such as data privacy laws and labor laws.
- Ethics and professionalism: This can include training on ethical conduct, professionalism, and maintaining confidentiality.
Our Intervention Specialists also go through certification courses from The Monitoring Association (TMA)
Virtual security guards when deployed with interactive monitoring technologies can deliver rapid response to security incidents 24X7, proactively de-escalate risky situations or prevent shoplifting.
Based on historical data, we have conclusive evidence about the effectiveness of our virtual guard security solution. For example, our customers have seen a 98% reduction in police dispatch rates when the business locations have enabled voice-down or announcements from remote virtual guards.
Another area where virtual security guards can make a big difference is in minimizing false alarms. Our customers have seen over 93% reduction in false alarms with the help of virtual guards who can remotely verify every alarm incident before calling emergency services.
Yes, virtual security guards can be alerted by sensors such as alarm systems, access control systems, as well as motion events detected by security cameras. In addition, wherever interactive monitoring technology is deployed, employees can alert virtual guards via security phones or panic buttons.
Virtual guards are alerted to such events instantly and they have the situational awareness through multiple camera and audio zones (at the location being monitored) to respond in real-time. After assessing the situation, virtual guards are trained to either issue voice-down commands or call emergency services.
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