Agile, Scalable and Secure Retail Technology – Delivered
The Interface suite of managed services spanning business security and business intelligence with purpose-built network and voice solutions can help retail chains accelerate digital transformation, enhance safety and gain actionable insights to keep pace with rapidly changing consumer preferences.
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Trusted by leading retail brands
How Interface Can Accelerate Retail Transformation
Business Security
Retail chains grappling with new security challenges can be limited by outdated camera solutions, non-standard sensors, and physical security silos with no integration between systems. Interface allows retail chains to tackle these challenges and reduce operating costs.
Deploy Modern Security Solutions
As retail chains rely more on commerce outside the confines of the store, legacy security solution designs weren’t designed for today’s retail service model.
- Interface can build comprehensive security solutions that eliminate inconsistencies through standardization
- Our physical security solutions leverage hardware and software stacks that can be seamlessly upgraded to accommodate new technologies
Upgrade to the Latest Alarm & Access Control Systems
Intrusion alarm systems with just wired connectivity and old-school access control systems with locks and keys can create more problems than they solve.
- Interface can roll out cloud-based alarm and access control systems that are designed to simplify operations
- Our alarm and access control solutions are designed to minimize false alarms, easily secure assets and people, and enable employee safety.
Learn more about Intrusion Alarm Systems and Access Control Systems
Graduate to Interactive Remote Monitoring
On-site CCTV monitoring has limited options to protect against the diverse threats facing retail chains today.
- Interface’s remote virtual guards can see, hear and speak directly to employees using a combination of audio and video technologies
- Our remote teams can deploy a variety of calibrated interventions to cover a wide range of security issues in a store
Learn more about Virtual Guards
Streamline Business Security Operations
Multiple vendors often lead to inconsistent service levels and a lack of accountability.
- Interface enables restaurant chains to simplify operations, and enforce standard business security policies across all locations
- Interface offers restaurants a predictable operating and set-up cost for new locations
Leverage the Latest Camera Technologies
Old cameras miss out on a slew of capabilities available with newer models and are difficult to maintain.
- Interface can upgrade legacy cameras with add-on capabilities to maximize ROI on investments already made
- We can install new cameras that offer greater deployment flexibility and advanced AI and endpoint processing capabilities
Eliminate Solution Silos
Security insights that really matter to retail loss prevention teams can be unlocked only when all the solution components are integrated.
- Interface can integrate security camera video streams with AI and POS to uncover critical insights needed to improve operations
- Data integration can help retail chains elevate customer experience, improve employee productivity, reduce internal theft and fix compliance gaps
Business Intelligence
Retailers are looking for breakthrough insights to keep pace with changing market dynamics and meet customer expectations. Interface’s business intelligence solutions can unlock critical customer and operational insights for retailers to take proactive actions and leapfrog the competition.
Elevate Customer Experience
Without the ability to measure and monitor in-store customer experience, retailers cannot optimize operations.
- Interface’s video analytics solution can uncover critical business insights by leveraging security cameras and AI
- Our video analytics solution can accurately measure customer service wait time at the drive-thru and at the counters, spot compliance gaps, and accelerate investigations
Clamp Down on Internal Theft and Revenue Leakages
Poor cash handling, coupon or transaction frauds, and revenue leakages due to poor training are serious challenges confronting restaurant brands.
- Interface’s POS exception reporting solution can combine transaction logs from POS with security cameras to minimize internal theft
- The solution can also be leveraged by loss prevention teams for cashier training, tracking cash movement, and identifying top-performing locations
Accelerate Investigations
Locating videos related to security events from different locations is a complex and cumbersome process for retail loss prevention teams.
- Interface’s cloud-based video management system can help loss prevention teams identify security events based on objects, descriptions of people, and other tags
- Video clips can be securely shared with internal teams and law enforcement for faster investigations
Improve Compliance
Poor compliance hurts retail brands as safety and properly stocked shelves are critical for retaining customer loyalty in the retail industry.
- Interface’s remote audits can uncover compliance validations across hundreds of locations using security cameras already installed at restaurants
- Audit teams operating from our iSOCs can monitor locations for compliance with security practices, hygiene, merchandising standards, and implementation of customer service protocols
Purpose-Built Managed Network & Voice
Secure, reliable, scalable network, and voice applications are key to retail digital transformation. Interface’s suite of managed network and voice services is designed to help retailers accelerate digital transformation and reduce operating cost.
Ensure High Network Availability at All Stores
Store expansion plans and extending connectivity for curbside pickups are often hindered by patchy connectivity and the lack of bandwidth needed for smooth operations.
- Interface has relationships with key bandwidth providers across North America to ensure seamless bandwidth availability anywhere your business takes you
- Interface offers turnkey connectivity solutions that use a combination of wired and wireless WAN connectivity solutions to guarantee 99.99% uptime
Easily Handle Network Workloads
Monolithic network design cannot keep pace with the massive shift to cloud-based retail workloads.
- Interface can roll out managed SD-WAN to optimize connectivity while guaranteeing availability and performance
- Our SD-WAN services minimize network management complexity and offer retail chains the agility they need to support new applications
Plug Network Security Loopholes
Traditional hub and spoke network model with traffic backhauled through corporate data centers no longer meets the security needs of retail networks with multi-cloud applications, sensors, and endpoints at numerous store locations.
- Interface’s managed firewall offers retail chains secure cloud, WAN, and LAN
- Our next-generation firewall solution enables retail chains to implement consistent security policies across all locations
Simplify WiFi and Switch Management
Deploying WiFi access points and switches at all locations, and keeping the hardware updated is cumbersome for retail IT teams.
- Interface can roll out a secure WiFi solution that offers separate connectivity solutions for employees and customers at all locations
- Interface can take complete responsibility for the design, installation, and maintenance of WiFi access points and switches
Stay PCI Compliant
Ensuring every retail location is PCI compliant is a challenging task for retailers grappling with digital transformation initiatives.
- Interface offers a suite of online tools that give retailers step-by-step online guidance to remain PCI-compliant at all locations
- Interface also offers training programs for employees handling customer transactions along with data breach coverage
Upgrade Outdated Phone Lines
Legacy phone solutions were never meant to handle phone orders at the store and employees may be too busy to attend to phone orders or inquiries resulting in lost sales.
- Interface’s business voice solutions can give retailers the ability to handle customer calls and direct them to the right person
- Our VoIP solution enables retailers to rapidly deploy phone connectivity at new locations and gives employees the flexibility to remain connected from anywhere
Interface Delivers Tangible Benefits to Loss Prevention, IT, Marketing, and Merchandising Teams
70
%
reduction in false alarm costs
60
%
reduction in guard cost
10
%
reduction in shrink
79
%
network uptime
Meet Our Experts
Our experts have hands-on experience in helping restaurant chains and multi-brand franchises streamline operations and become competitive.
Bud Homeyer leads all operations functions, including customer support, service delivery, supply chain, and field operations at Interface. Bud previously served as Interface’s Executive Vice President of Enterprise Solutions and has a proven track record of solving complex enterprise-wide challenges to drive growth, productivity, and profitability. Prior to Interface, Homeyer held several senior leadership positions at large brands like Michaels, Brinker, and Bank of America.
Steve Womer has experience designing and deploying WAN/LAN infrastructure for distributed enterprise clients since 2008 and has served in various engineering, sales engineering, and operational roles for industry leading managed services providers. Steve is passionate about simplifying the complex and exceeding customer expectations.
Jim leads all the product innovation initiatives at Interface. He brings over 25 years of experience spanning IT, POS, and video monitoring and has enabled digital transformation for many restaurant and retail brands. Jim has deep expertise in solutions engineering, operations, and R&D and is passionate about leveraging technology to solve problems for customers.
