Agile, Scalable and Secure Retail Technology – Delivered

The Interface suite of managed services spanning network services, business security, unified communications as a service, and business intelligence can help retail chains accelerate digital transformation, enhance safety and gain actionable insights to keep pace with rapidly changing consumer preferences

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Agile, Scalable and Secure Retail Technology – Delivered

The Interface suite of managed services spanning network services, business security, unified communications as a service, and business intelligence can help retail chains accelerate digital transformation, enhance safety and gain actionable insights to keep pace with rapidly changing consumer preferences

DOWNLOAD PRIMER
retail chains

Trusted by leading retail brands

How Interface Can Accelerate Retail Transformation

Retail chains are grappling with new security challenges that are hampered by outdated camera solutions, non-standard procedures, physical security silos with no integration between systems.

Deploy Modern Security Solutions

As retail chains rely more on commerce outside the confines of the store, legacy security solution designs weren’t designed for today’s retail service model. Interface can upgrade security solution design to take into consideration new and emerging threats.

Leverage the Latest Camera Technologies

Old cameras miss out on a slew of capabilities available with newer models and are difficult to maintain. Interface can upgrade your legacy camera systems or bolt-on new capabilities to maximize ROI and boost loss prevention capabilities.

Graduate to Interactive Remote Monitoring

On-site CCTV monitoring and remote monitoring have limited options to react to the diverse threats facing retail chains today. Upgrade to Interface’s interactive remote video monitoring solution that’s designed to provide real-time, active intervention at scale.

Learn how interactive remote monitoring can make a difference.

Upgrade to the Latest Alarm & Access Control Systems

Intrusion alarm systems with just wired connectivity and old-school access control systems with locks and keys can create more problems than they solve. Interface can design and deploy state-of-the-art alarm solutions to minimize false alarm costs and cloud-based access control solutions designed to encore access policies at scale.

Learn more about our intrusion alarm and access control services.

Streamline Business Security Operations

Multiple vendors often lead to inconsistent service levels and a lack of accountability. Consolidate security operations with Interface for streamlined operations with standard SLAs and a single, monthly flat-rate invoice.

Eliminate Solution Silos

Security insights that really matter can be unlocked only when all the solution components are integrated. Interface has deep expertise in integrating security cameras with access control, alarms, Point of Sale (POS), and diverse IoT sensors to maximize sure ROI and uncover hidden insights.

Case Studies

Find out how Interface helps retail brands ramp-up security and reduce operational cost

Interface Secures the Largest Small-Box Discount Retailer in the US

Challenges

  • High guard cost
  • Shoplifting and internal shrink

Services Delivered

  • Virtual guard services with remote tours and opening/closing escorts

Results

  • Significant guard cost savings
  • Reduction in shrink

Fortune 500 General Discount Retailer Upgrades Security with Interface

Challenges

  • Shoplifting
  • Vagrants and loitering
  • Enforcing social distancing

Services Delivered

  • Virtual guard services with remote tours and opening/closing escorts

Results

  • Improved security
  • Reduction in vagrancy resulting in better customer experience
  • Better social distancing enforcement inside the store

Speciality Home Retailer Ramps Up Security with Interface

Challenges

  • Outdated alarm system
  • Multiple security vendors
  • Operational complexity

Services Delivered

  • Upgrades alarm panels with LTE wireless communicators

Results

  • Significant cost savings through alarm management consolidation
  • Reduced security operations complexity through consolidation

Meet our experts

With Interface, retail chains can expect to work with a team of retail domain experts who understand your business, IT, and security transformation needs.

Bud Homeyer
Chief Operations Officer

Bud Homeyer is the Chief Operations Officer at Interface Systems. Having worked as an IT and security leader for leading consumer-facing brands like Michaels, Brinker, and Bank of America, Homeyer has a proven track record of solving complex enterprise-wide challenges to drive growth, productivity, and profitability. He spearheads Interface’s efforts to help customers embrace new technologies while minimizing risks.

Steve Womer
SVP, Operations

Steve Womer has experience designing and deploying WAN/LAN infrastructure for distributed enterprise clients since 2008 and has served in various engineering, sales engineering, and operational roles for industry leading managed services providers.

Jim Mack
VP Products & Solutions

Jim leads all the product innovation initiatives at Interface. He brings over 25 years of experience spanning IT, retail POS, and video monitoring and has enabled digital transformation for many retail and restaurant brands. Jim has deep expertise in solutions engineering, operations, and R&D and is passionate about leveraging technology to solve problems for customers.

Interface delivers tangible benefits to retail loss prevention teams

0%
reduction in false alarm costs
0%
reduction in guard cost
0%
reduction in shrink
Schedule Consultation

Insights from Interface

With e-commerce and BOPIS becoming the growth engine for brick and mortar retailers, the demand for secure, reliable, scalable network, messaging, and voice applications are acutely felt. Interface’s suite of managed network services is designed to help retailers accelerate digital transformation with confidence.

Ensure High Network Availability at All Stores

Store expansion plans and extending connectivity for curbside pickups are often held hostage by patchy connectivity and lack of bandwidth needed for smooth operations. Interface has relationships with key bandwidth providers across North America to ensure seamless bandwidth availability anywhere your business takes you.

Leverage Modular Network Design

Growth through acquisition and decentralized network management can result in a significant increase in network complexity and downtime. Interface’s retail-technology-in-a-box can standardize network implementation to reduce IT Ops overheads and deliver always-on connectivity.

Easily Handle Network Workloads

Monolithic network design cannot keep pace with the massive shift to cloud-based retail workloads. With Interface, retail chains can take advantage of SD-WAN to optimize connectivity while guaranteeing application performance for all critical retail applications.

Learn more about managed SD-WAN services

Plug Network Security Loopholes

Traditional hub and spoke network model with traffic backhauled through central data centers may not meet advanced security needs in complex multi-cloud retail environments. Interface’s managed SASE offers retail chains a secure cloud, WAN, and LAN edge security at scale.

Learn more about managed SASE

Upgraded Outdated Phone Lines

Legacy phone solutions were never meant to handle phone orders at the store and employees may be too busy to attend to phone orders or inquiries resulting in lost sales. Interface’s business voice solutions can give retailers the flexibility they need to handle phone orders at scale with automated attendant, call routing and unified text messaging capabilities to serve customers better, keep them updated on their order status, and reduce workload for employees.

Learn more about our business voice services

Case Studies

Find out how Interface helps retail chains streamline network operations and provide a platform for rapid growth in online commerce.

The Nation’s Largest Arts & Craft Retail Chain Revamps Network and Voice with Interface

Challenges

  • Legacy network and voice infrastructure
  • Patchy bandwidth availability
  • Poor uptime

Services Delivered

  • Managed WAN/LAN
  • SD-WAN
  • Business voice services

Results

  • High-availability network and higher bandwidth for better employee productivity and customer experience
  • Voice solution with advanced call handling capabilities for faster customer service and seamless collaboration

Interface Reboots Network for a Leading Omni-Channel Sports Licensed Retailer

Challenges

  • Significant downtime and slow connections
  • Multi-vendor setup and operational complexity
  • No clear upgrade path to meet business needs

Services Delivered

  • Managed WAN/LAN
  • Business voice services

Results

  • Faster circuit speeds and improved store network uptime with 4G backup for better productivity
  • Simplified financials – “Flat Rate Pricing” with one invoice
  • Transparent store network performance Reporting

Meet our experts

With Interface, retail chains can expect to work with a team of retail domain experts who understand your business, IT, and security transformation needs.

Bud Homeyer
Chief Operations Officer

Bud Homeyer is the Chief Operations Officer at Interface Systems. Having worked as an IT and security leader for leading consumer-facing brands like Michaels, Brinker, and Bank of America, Homeyer has a proven track record of solving complex enterprise-wide challenges to drive growth, productivity, and profitability. He spearheads Interface’s efforts to help customers embrace new technologies while minimizing risks.

Steve Womer
SVP, Operations

Steve Womer has experience designing and deploying WAN/LAN infrastructure for distributed enterprise clients since 2008 and has served in various engineering, sales engineering, and operational roles for industry leading managed services providers.

Jim Mack
VP Products & Solutions

Jim leads all the product innovation initiatives at Interface. He brings over 25 years of experience spanning IT, retail POS, and video monitoring and has enabled digital transformation for many retail and restaurant brands. Jim has deep expertise in solutions engineering, operations, and R&D and is passionate about leveraging technology to solve problems for customers.

Interface delivers tangible benefits to retail network and IT teams

0%
reduction in false alarm costs
0%
reduction in guard cost
0%
reduction in shrink
Schedule Consultation

Insights from Interface

Rapidly changing consumer preferences has fundamentally altered retail operations. Retailers are looking for breakthrough insights to keep pace with changing market dynamics and meet customer expectations. Interface’s business intelligence solutions can unlock critical customer and operational insights for retailers to take proactive actions and leapfrog the competition.

Elevate Customer Experience

The ability to measure and monitor in-store customer experience can make or break the retail business. Without actionable data, retailers cannot optimize operations for a better customer experience. Interface’s video analytics solution can uncover critical business insights in real-time to delight customers and maximize sales.

Clamp Down on Internal Theft and Revenue Leakages

Internal theft and revenue leakages due to poor training are serious challenges confronting retail chains. Interface’s POS exception reporting solution, can combine transaction logs from POS with data from video management software (VMS), intrusion alarm systems to generate real-time alerts and a suite of customized and out-of-the-box reports.

Find out how to control internal theft

Improve Compliance

In addition to regulatory fines, poor compliance hurts retail brands, negatively impacts customer experience, and hurts sales. Interface’s remote audits can provide real-time compliance validation at scale using security cameras that are already present in store locations.

Learn more about remote audits

Case Studies

Find out how Interface helps retail chains maximize ROI by leveraging data and insights.

Interface Uncovers Business Insights for Salata

Challenges

  • Lack of visibility on the effectiveness of restaurant design
  • No real-time data on customer experience
  • Challenges in determining optimal staffing levels
  • Outdated camera and network infrastructure

Services Delivered

  • Video camera upgrade
  • Video analytics
  • POS integration with video cameras

Results

  • Salata is able to determine the effectiveness of the restaurant layout, throughput, speed of service, and opportunities for minimizing customer wait times.
  • Salata has access to real-time data on customer movements within the restaurant, speed of service, usage of dine-in tables or patio seating, the effectiveness of in-store design changes, and the impact of online marketing campaigns.
  • Salata uses video analytics to determine optimal staffing size, streamline hiring, and budget HR costs accurately for new restaurants.
  • Salata has instant access to videos associated with flagged transactions.

Interface Reboots Network for a Leading Omni-Channel Sports Licensed Retailer

Challenges

  • Cash shortages at the registers
  • Difficult to track internal theft, identify coupon frauds and determine the validity of voided transactions

Services Delivered

  • POS exception reporting with video integration

Results

  • Panda is now able to sift through millions of transactions spanning thousands of restaurants to identify suspicious POS transactions.
  • Video integration allows easily pulling up video recordings of suspicious transactions for review.
  • Significant reduction in internal theft and better cash handling compliance.
  • Video recordings are available for training employees on POS best practices.

Meet our experts

With Interface, retail chains can expect to work with a team of retail domain experts who understand your business, IT, and security transformation needs.

Bud Homeyer
Chief Operations Officer

Bud Homeyer is the Chief Operations Officer at Interface Systems. Having worked as an IT and security leader for leading consumer-facing brands like Michaels, Brinker, and Bank of America, Homeyer has a proven track record of solving complex enterprise-wide challenges to drive growth, productivity, and profitability. He spearheads Interface’s efforts to help customers embrace new technologies while minimizing risks.

Steve Womer
SVP, Operations

Steve Womer has experience designing and deploying WAN/LAN infrastructure for distributed enterprise clients since 2008 and has served in various engineering, sales engineering, and operational roles for industry leading managed services providers.

Jim Mack
VP Products & Solutions

Jim leads all the product innovation initiatives at Interface. He brings over 25 years of experience spanning IT, retail POS, and video monitoring and has enabled digital transformation for many retail and restaurant brands. Jim has deep expertise in solutions engineering, operations, and R&D and is passionate about leveraging technology to solve problems for customers.

Interface delivers tangible benefits to merchandising, marketing, security and operations teams

0%
reduction in false alarm costs
0%
reduction in guard cost
0%
reduction in shrink
Schedule Consultation

Insights from Interface

Video Analytics For Retail Chains

Download the solution brief to get a complete overview of how retail chains can use video analytics to increase sales, reduce costs, and delight customers.

DOWNLOAD SOLUTION BRIEF

Leapfrog your competition with Interface

Talk to our experts to find out how Interface can take away the burden of managing your ongoing communication and security infrastructure so you can focus on your business

Schedule a Free Consultation