Business Voice and Voice Intelligence for Multi-Location Businesses

Q: What is business VoIP service?

Business VoIP is a cloud-based communications solution that provides superior call quality, reliability, and flexibility for customers in need of an intuitive, easily deployed solution. Business VoIP streamlines and simplifies operations for businesses in need of seamless, ultra-flexible connectivity.

Q: Can business VoIP completely replace a traditional PSTN system?

Yes it can. And it can also integrate with most existing legacy PBX hardware.

Q: Do you provide desk phones and soft phones with the service?

Yes. Interface can provide IP telephones, softphone and mobile app clients as part of the solution.

Q: Do we need to get a private network service along with your VoIP system?

No. Interface can offer this service over broadband connectivity – and can also provide the network connectivity as part of a bundled business VoIP and network solution.

Q: How do we retain our fax, paging and PSTN devices when implementing Business VoIP?

Interface can work with your existing provider to port or transfer your existing phone numbers to our business VoIP service.

Q: How long does it take to roll out a business VoIP system?

Depending on the complexity of your solution requirements, Interface can deploy business VoIP services in as little as 2–4 weeks.

Gain the flexibility to rapidly connect new locations and remote employees with cloud-based or hybrid voice solutions, and turn every customer call into actionable intelligence with real-time insights, promise tracking, and missed opportunity alerts.

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Our Customers

Switch to the Interface Business VoIP Solution

Legacy phone systems are outdated, inflexible, and expensive to operate. It’s impossible to manage high call volumes and engage with employees in multiple locations. It’s impossible to manage high call volumes, engage with employees in multiple locations, or leverage modern tools like video and SMS. The Interface Business VoIP is a cost-effective solution and delivers the flexibility and scale businesses need to enable seamless communication for employees and customers.

Lower Costs

No expensive hardware is required, so you save money up front.

Greater Mobility

Keep employees connected from anywhere in the US and Canada with as many as 150 users on a single conference call.

Enhanced Reliability

Route calls and store your voicemails, emails, and instant messages in the cloud that’s designed for resilience and guaranteed uptime.

Better Scalability

Support up to 500 extensions and 250 simultaneous calls and add additional capacity for peak times at minimal cost.

Increased Flexibility

Customize your communications with custom deployment options and feature bundles.

Faster Support

Proactively monitor the status of your locations and test the quality of your calls with 24/7 fully managed customer support.

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Turn Every Call into Revenue with Voice Intelligence

Every missed call, broken promise, or delayed follow-up costs more than you think. Voice Intelligence layers real-time analytics on top of your Business Voice platform to capture insights your teams can act on immediately.

Promise Tracking

Automatically detect commitments made during calls and alert your team when follow-through is overdue, so no customer request falls through the cracks.

Missed Opportunity Alerts

Identify calls where customers expressed interest but did not complete a purchase or appointment, and notify the right team member to re-engage before the sale is lost.

Keyword and Trend Analysis

Track what customers ask about most across all locations to spot demand shifts, adjust inventory, and align marketing with real buyer intent.

Sentiment and Performance Scoring

Measure caller satisfaction and score calls that influence revenue, giving managers visibility into which locations and team members drive the strongest results.

Seamlessly Upgrade to a Better Voice Solution

Move Voice to the Cloud or Deploy Hybrid Voice Solution

Rapidly deploy a cloud-based VoIP solution or implement a hybrid VoIP solution that combines next-generation IP PBX hardware with legacy communication devices to deliver cloud-based features.

Optimized to scale to any number of locations
HD voice call clarity, voicemail, auto-attendant, music on hold (MOH)
Cloud-based call recording, call transfer, call park, find-me / follow-me call forwarding
Inbound call queuing, time-based call routing, unlimited conference calling
Private network backbone optimized for security and reliability
Designed for optimal disaster recovery
Integration with Analog Telephone Adapters (ATA)
Browser-based administration and management of users and devices

Retain Legacy Voice and Take Advantage of VoIP

Maximize the ROI on the investments made on traditional telephony infrastructure such as POTS based PBX, SIP enabled PBX and ISDN PRI/T1 while taking advantage of the power of cloud-based voice solutions with our SIP Trunking services.

Retain all your existing phone numbers and expand seamlessly
Get reduced-digit dialing across PBX and VoIP locations
Connect seamlessly with work from home employees
Rapidly extend full-fledged voice connectivity to every new location
Leverage unified maintenance and management of your combined SIP PBX and Business Voice lines to minimize costs