Business Text Messaging For Smooth Customer & Employee Communication

Unleash the power of text messages using existing business phone numbers to provide real-time customer support and communicate with employees. Interface’s business text messages are cloud-based and available across desktop, mobile phones, tablets allowing teams to collaborate when responding to customers or employees.

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business text messaging

Business Text Messaging For Smooth Customer & Employee Communication

Unleash the power of text messages (SMS) using existing business phone numbers to provide real-time customer support and communicate with employees. Interface’s business text messages are cloud-based and available across desktop, mobile phones, tablets allowing teams to collaborate when responding to customers or employees.

Get a Free Consultation

Streamline Communications with Business Text Messaging

Explore how Interface’s text messaging solution can help businesses deliver a 5 star customer experience or support employees in the field

sms for curbside pickup

Support Curbside Pick-Up

Retail chains and restaurants can now use the published phone number of a store or outlet to receive text messages from customers who may need assistance for curbside service. A team of employees can be assigned the responsibility of tracking incoming customer requests using any available connected device.

Handle Customer Queries

Restaurant chains, retail chains, hospitality and hotel chains, banks and financial services companies with retail operations can now give customers the convenience of asking questions about their order or service requests, COVID-19 safety protocols, business hours during holidays, to name a few.

Separate teams of employees can be assigned to track text messages from different designated numbers for rapid query resolution.

customer service sms software
hotel text messaging system

Serve Guests Via Business Text Messages

Hotel chains can now offer guests the option to share service requests, report maintenance or housekeeping issues, book amenities by just sending an SMS. These service requests can be managed from a central location by a designated support team who can then order the relevant services at the guest’s location.

Support Field Staff via SMS

Businesses that have a large technical field staff who may be visiting customer locations to troubleshoot or service a product or installation can use assigned numbers to reach out to technical teams or experts who may be able to offer remote guidance, resolve queries or share critical information needed to troubleshoot an issue on the customer site.

sms for service technicians

Key Features of the Interface Business Text Messaging Solution

Get the advantage of instant text communication to serve customers and employees better

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Frequently Asked Questions

What is business text messaging?

Business text messaging solutions offer SMS/MMS service that allow users to communicate via text messages to mobile phones of customers or other business contacts. The service can provide a single number for employee desk phone numbers or other designated numbers when communicating via texting. Text messaging provides two-way messaging capabilities between any SMS/MMS-ready phone numbers and supports SMS and MMS text messages, attachments, and hyperlinks.

Which mobile phone company do you use to deliver text messages?

Business text messaging is a truly cloud-based service and is not tied to any mobile phone carrier.

Can we use our legacy phone system to deploy Interface’s business SMS solution?

Currently, you must use an Interface-provided telephone number for business text messaging. However, we can transfer one of your existing numbers for business text messaging and leave the others on your legacy platform.

Does Interface Business Text Messaging solution include a feature to send automated text messages to customers?

This feature is currently in development and we would be happy to discuss your requirements.

Can the business text solution work in locations with poor cell coverage?

Even if you have poor cellular coverage, your messages can always get through to your LAN or WiFi connected devices (PC/tablet/mobile)

What is the time frame for implementing the business text messaging solution?

We can deploy text messaging solution on Business VoIP service in as little as 2-4 weeks.