Universal Service Fund – Federal
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The Federal level USF is assessed on approximate interstate calls.
Universal Service Fund – State
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The State level USF is assessed on approximate intrastate calls.
Telecommunications Relay Surcharge
Funds the telecommunications relay center which assists hearing and speech impaired individuals in communicating with others.
Sales Taxes – State and Local
Sales and Use taxes levied by the governing authority for each state, municipality, and county.
Communication Services Taxes – State and Local (range)
Communications Services taxes and fees levied by the governing authority for each state, municipality, and county.
Cost Recovery Surcharge
These surcharges recover part of the costs of local facilities and other costs associated with reporting to governing authorities.
If you believe there is an error on your bill or have a question about your service, please call Interface Security Systems, LLC customer support at (314) 595-0188.
If you are not satisfied with Interface Security Systems, LLC’s response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:
Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
Mail: California Public Utilities Commission, Consumer Affairs Branch
505 Van Ness Avenue, Room 2003
San Francisco, CA 94102
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.
Type of Call Language Toll-free 800 Number TTY/VCO/HCO to Voice English Spanish 1-800-735-2929 1-800-855-3000 Voice to TTY/VCO/HCO English Spanish 1-800-735-2922 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784
To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
Universal Service Fund – Federal
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The Federal level USF is assessed on approximate interstate calls.
Universal Service Fund – State
The Universal Service Fund helps keep local service rates affordable to all and provides discounts on services to schools, libraries and low-income families. The State level USF is assessed on approximate intrastate calls.
Telecommunications Relay Surcharge
Funds the telecommunications relay center which assists hearing and speech impaired individuals in communicating with others.
Sales Taxes – State and Local
Sales and Use taxes levied by the governing authority for each state, municipality, and county.
Communication Services Taxes – State and Local (range)
Communications Services taxes and fees levied by the governing authority for each state, municipality, and county.
Cost Recovery Surcharge
These surcharges recover part of the costs of local facilities and other costs associated with reporting to governing authorities.
If you believe there is an error on your bill or have a question about your service, please call Interface Security Systems, LLC customer support at (314) 595-0188.
If you are not satisfied with Interface Security Systems, LLC’s response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online:
Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday)
Mail: California Public Utilities Commission, Consumer Affairs Branch
505 Van Ness Avenue, Room 2003
San Francisco, CA 94102
If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider.
Type of Call Language Toll-free 800 Number TTY/VCO/HCO to Voice English Spanish 1-800-735-2929 1-800-855-3000 Voice to TTY/VCO/HCO English Spanish 1-800-735-2922 1-800-855-3000 From or to Speech-to- Speech English & Spanish 1-800-854-7784
To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
