Our Managed Network and Voice Services Deliver Reliable Connectivity

A managed network service provides a complete solution for managing and monitoring an organization's network infrastructure. Managed network service providers take on the responsibility of managing an organization's network infrastructure, including hardware, software, and networking components.

Managed network service providers typically offer a range of services that can include network design and implementation, network monitoring and management, security and compliance, and troubleshooting and maintenance. The primary benefit of a managed network service is that it enables organizations to focus on their core business activities while leaving the management of their network infrastructure to experienced professionals. Additionally, managed network services can help organizations reduce their IT costs and improve their network performance, availability, and security.

Pros of Managed Network Services:

1. Expertise: Managed service providers are specialized in managing networks and have expertise in the latest technologies, tools, and techniques to keep your network running smoothly.
2. Cost Savings: By outsourcing network management to a service provider, you can save on infrastructure costs, staffing, and training.
3. Scalability: Managed network services can be easily scaled up or down based on your business needs, allowing you to adjust your resources as your business grows or contracts.
4. Access to Latest Technologies: Managed service providers have access to the latest network hardware and technologies.

Cons of Managed Network Services:

1. Lack of Control: By outsourcing network management to a service provider, you are handing over control of your network to a third party.
2. Communication Issues: Communication can be more difficult when working with a managed service provider who may be relying on an offshore NOC or operating from a different time zone.

Pros of In-house Network Management:

1. Control: In-house network management gives you complete control over your network, allowing you to customize it to meet specific business needs.
2. Familiarity: In-house teams have a deeper understanding of the organization's needs, culture, and business objectives.

Cons of In-house Network Management:

1. Cost: In-house network management can be more expensive due to infrastructure, staff, and training costs.
2. Limited Expertise: In-house teams may not have the same level of expertise as MSPs, who have experience managing a wide range of networks and technologies.
3. Limited Scalability: In-house teams can be difficult to scale up or down based on business needs, which can create staffing issues during periods of rapid growth or contraction.

1. Increased Uptime: By outsourcing your network and voice services to a managed service provider, you can ensure that your network hardware and firewalls are always up-to-date, and connectivity bandwidth is properly provisioned for all critical applications. This can reduce network downtime, allowing your business to operate more smoothly and with fewer disruptions.
2. Cost Savings: Managed service providers can help you save money on hardware, software, and maintenance costs by leveraging purchasing power and economies of scale. Additionally, by using managed services, you can avoid the need to hire expensive IT teams with specialized skills or invest in expensive infrastructure, reducing your overall operating expenses.
3. Enhanced Security: Managed services providers have specialized expertise in securing network traffic and protecting your business from cyber threats such as hacking, malware, and data breaches. By safeguarding your systems and data, you can avoid costly downtime and reputation damage.
4. Scalability: Managed network and voice services can be scaled up or down based on your business needs, allowing you to quickly adjust your resources to match your growth or contraction. This can help you avoid over-provisioning, which can lead to wasted resources and unnecessary costs.
5. Improved Customer Service: A well-designed and managed network and voice service can provide better communication and collaboration tools to your employees, improving their ability to serve customers. This can help increase customer satisfaction and retention, which can ultimately improve your bottom line.

Here are some factors you may want to consider:

1. Industry expertise: Look for a provider with domain expertise. For example, retail chains use point-of-sale (POS) systems across hundreds or thousands of locations. A service provider with experience in working with retail chains will not only understand how to securely deliver network connectivity to the POS but will also design the system to address all compliance requirements and best practices.
2. Range of services: Choose a provider that meets current network management requirements and has a roadmap for delivering enhanced network and voice services that align with the business vision.
3. Customer service: Look for a provider that is committed to providing excellent customer service with well-defined SLA commitments. Providers with mature remote network monitoring capabilities and the ability to deploy field engineers at all the locations being managed will be beneficial.
4. Pricing and contract terms: Choose a provider that consolidates services into a single contract and has a track record of taking over contracts with existing vendors and OEMs. This is a critical requirement if the purpose of hiring the managed network service provider is to simplify network operations.
5. Relationships with network OEMs: Look for a provider that has strong relationships with network OEMs. A provider with close ties to manufacturers can offer better support and expertise, as well as more competitive pricing on equipment and software.