Video-Verified Alarms with Real-Time Verification
Cut down false alarms, expensive false alarm penalties, and improve police response times with video verification of alarm events. Our video-verified alarm monitoring service is designed to help multi-location businesses reduce operational complexities and improve asset protection.
What Are the Common Causes of False Alarms?
Sensor Errors
From balloons to a strong gust of wind, your alarms can go off for any number of reasons. The causes for false alarms can vary depending on the location and the type of alarm sensors installed.
Alarm types and
components
Reasons for
false alarms
Door contact alarms
Door misalignments, wind, contact damage
Glass break alarms
Power issues
Motion detector false alarms
Signage changes, insects, birds, heaters
Wiring
Environmental wear, rodents
Main alarm panel
Wire fatigue, tamper switch failure
Alarm types and components
Reasons for false alarms
Door contact alarms
Door misalignments, wind, contact damage
Glass break alarms
Power issues
Motion detector false alarms
Signage changes, insects, birds, heaters
Wiring
Environmental wear, rodents
Main alarm panel
Wire fatigue, tamper switch failure
User Errors
User error is one of the leading causes of false alarms and results in disruptions and fines. Training gaps, forgotten alarm codes, and an incorrect approach to handling zone bypassing can result in false alarms.
Why Multi-Location Enterprises Should Implement Video-Verified Alarms
Even well-designed alarm sensors can be activated for a variety of reasons not associated with a security incident or breach. The resulting false alarm can create a lot of downstream complications for asset protection teams.
Faster Alarm Response
Given that only about 1 to 6 percent of all alarm events are linked to actual burglary-related incidents, police in most communities assign a low priority to all burglar alarm calls, thus reducing alarm effectiveness.
Reduced False Alarm Penalties
Local police and municipalities impose steep false alarm response penalties. For multi-location businesses, the false alarm penalties can consume a significant chunk of the security budget.
Increased Security for Employees
Employees who are tasked with physically inspecting a location for an alarm event face a major security threat as they may have to potentially confront armed vandals or dangerous criminals. Employees don’t have the training to handle such risks.
Better Employee Experience
False alarms require key employees or store/restaurant managers to attend to escalation calls after shift hours. Without video verification, employees are forced to check in on the location and deal with the hassle of additional paperwork.
How Does Video Verification of Alarms Work?
Interface’s trained remote intervention specialists can verify every alarm event in real-time using live security camera feeds to identify the cause of the alarm.
What Happens When a False Alarm Is Detected?
If our intervention specialists detect a break-in or a robbery in progress, they will immediately call law enforcement and share detailed, real-time information about the incident.
The reasons for the false alarm are recorded and remedial measures are recommended so customers can prevent similar false alarms in the future.
What Happens When a Real Threat Is Detected?
If Interface intervention specialists detect a break-in or a robbery in progress, they will immediately call law enforcement and share detailed, real-time information of the scene.
Police personnel respond faster to verified alarm events as they have precise information on the situation and the chances of catching perpetrators are higher. Key employees are also updated about the incident as per the escalation protocols defined by the customer.
Interface’s video-verified alarm solution has essentially eliminated false alarms at
MOD Pizza.
Jason SwansonDirector of Asset Protection MOD Pizza 
"In addition to the direct savings associated with eliminating false alarms, our store associates are a happy lot as there are hardly any instances of being woken up at odd hours with a false alarm."
Louis BurkeSenior Manager, Safety & Loss Prevention, El Pollo Loco 
"During the pilot run, we experienced zero false alarm fees at every location where we deployed the Interface video verified alarm solutions. It was a huge win for WKS and Interface.”
Christopher MaganaFormer Director of Asset Protection & Safety, WKS Restaurant Group 
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