What We Do
At the Interactive Security Operation Center (iSOC), our mission is to ensure the safety and security of our customers around the clock. Our dedicated team expertly handles life safety alarm signals and emergency security requests with swift, precise action. By leveraging state-of-the-art technology, including live audio and video verification, we monitor alarms, reach out to customers, and coordinate with emergency services such as police, fire, and medical teams. Operating 24/7, we are committed to protecting our clients’ properties and personnel with the highest level of care and vigilance.
What our Team Does
Team members within our Interactive Security Operation Center (iSOC) remotely respond to life safety alarm signals and emergency security requests, ensuring swift and accurate action. They diligently monitor alarms, contact customers, and dispatch emergency services—such as police, fire, or medical personnel. This team is crucial in maintaining the safety and security of our customers’ properties and personnel by utilizing state-of-the-art technology, with live audio and video verification. Operating 24/7, they ensure our customers are protected at all times, day or night.
The Account Administration team handles the maintenance of customer accounts, including tasks such as operational audits, account maintenance, permit management, and false alarm management. They ensure all accounts are accurately managed and maintained, providing essential support for the seamless operation of the iSOC.
Why Join Us
Dynamic Career Growth
Start your journey in roles like iSOC Coordinator or Account Administration Coordinator and advance to positions such as Lead, Supervisor or Manager. We provide clear pathways for growth and opportunities to build a rewarding career in life safety and security monitoring.
Continuous Learning and Development
We foster an environment of continuous training and professional development. Whether you’re improving your technical skills, learning new software, or developing leadership capabilities, we support your growth every step of the way.
Flexible Work Environment
Be part of a department that operates around the clock, offering flexible shift options to accommodate different lifestyles and needs. Your contributions are vital to maintaining our 24/7 life safety and security monitoring operations.
We will give you everthing you need to succeed
Interface offers a dynamic, performance-oriented work culture with a strong emphasis on collaboration. Our team is driven by a shared passion for excellence where every employee plays a critical role in achieving success. We are hiring nationwide – come join us!
