Restaurant Solutions to Enhance Safety and Accelerate Digital Transformation
Leverage Interface’s proven, managed services for restaurant brands and franchisees to get enhanced safety and security, gain actionable insights, and future-proof network and voice connectivity.
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Interface Is Trusted by Top Brands
Explore Solutions for Restaurant Chains
Dramatic changes in consumer demands and preferences are creating new opportunities for restaurant chains to recalibrate how they interact with guests and employees.
The Interface suite of managed solutions are designed to help restaurant chains improve their operating margins by unifying security, analytics, network, and communications, offering greater flexibility to deliver new services and reducing costs by consolidating services with a single, monthly, flat-rate invoice.
Business Security
Expanding drive-thrus and curbside services, heightened expectations about safety, and the need to offer employees a secure work environment are critical challenges restaurants must address. Interface can help.
Deploy Modern Security Solutions
Restaurant brands, especially those with franchise models are often saddled with disparate security products making loss prevention a nightmare.
- Interface can build comprehensive security solutions that eliminate inconsistencies through standardization
- Our physical security solutions leverage hardware and software stacks that can be seamlessly upgraded to accommodate new technologies
Upgrade to the Latest Alarm & Access Control Systems
Legacy alarms and access control solutions increase operational complexity for restaurants.
- Interface can roll out cloud-based alarm and access control systems that are designed to simplify operations
- Our alarm and access control solutions are designed to minimize false alarms, easily secure assets and people, and enable employee safety.
Learn more about Managed
Intrusion Alarm and Managed Access Control
Graduate to Interactive Remote Monitoring
Traditional CCTV and remote monitoring services are not enough to cater to the expanded threat scenarios that restaurant chains face.
- Interface’s remote virtual guards can see, hear and speak directly to employees using a combination of audio and video technologies
- Our remote teams can deploy a variety of calibrated interventions to cover a wide range of security issues in a restaurant
Learn about Virtual Guards
Streamline Business Security Operations
Multiple security vendors result in inconsistent security policies, increased vendor management overheads, and a lack of accountability when things go wrong.
- Interface enables restaurant chains to simplify operations, and enforce standard business security policies across all locations
- Interface offers restaurants a predictable operating and set-up cost for new locations
Eliminate Solution Silos
One of the biggest drawbacks of legacy restaurant security solutions is the lack of data in a usable form and no option to integrate systems.
- Interface can integrate security camera video streams with AI and POS to uncover critical insights needed to improve operations
- Data integration can help restaurant chains elevate customer experience, improve employee productivity, reduce internal theft and fix compliance gaps
Learn more about Video Analytics and POS Exception Reporting
Leverage the Latest Camera Technologies
Legacy security cameras miss out on the capabilities offered by contemporary cameras and may have outdated designs.
- Interface can upgrade legacy cameras with add-on capabilities to maximize ROI on investments already made
- We can install new cameras that offer greater deployment flexibility and advanced AI and endpoint processing capabilities
Business Intelligence
Restaurants need insights on effectiveness of drive-thrus, dine-in customer preferences, speed of service, and complete visibility on cleanliness and safety compliance. Interface’s business intelligence solutions can unlock critical customer and operational insights so restaurants can take proactive actions to leapfrog the competition.
Elevate Customer Experience
Restaurant chains find it challenging to objectively measure customer service gaps, service times, and employee productivity.
- Interface’s video analytics solution can uncover critical business insights by leveraging security cameras and AI
- Our video analytics solution can accurately measure customer service wait time at the drive-thru and at the counters, spot compliance gaps, and accelerate investigations
Clamp Down on Internal Theft and Revenue Leakages
Poor cash handling, coupon or transaction frauds, and revenue leakages due to poor training are serious challenges confronting restaurant brands.
- Interface’s POS exception reporting solution can combine transaction logs from POS with security cameras to minimize internal theft
- The solution can also be leveraged by loss prevention teams for cashier training, tracking cash movement, and identifying top-performing locations
Accelerate Investigations
Locating videos related to security events from different locations is a complex and cumbersome process for restaurant loss prevention teams.
- Interface’s cloud-based video management system can help loss prevention teams identify security events based on objects, descriptions of people, and other tags
- Video clips can be securely shared with internal teams and law enforcement for faster investigations
Improve Compliance
Poor compliance hurts restaurant brands as safety and hygiene have become critical factors for customers choosing to dine out or order in.
- Interface’s remote audits can uncover compliance validations across hundreds of locations using security cameras already installed at restaurants
- Audit teams operating from our iSOCs can monitor locations for compliance with security practices, food safety or hygiene, and implementation of customer service standards
Purpose-Built Managed Network & Voice
Restaurants need the network capacity to roll out technology solutions that deliver greater safety and convenience to customers and offer employees seamless access to critical data at all times. Interface has the ability to not only address current network challenges but also innovate to deliver a future-proof solution that scales.
Ensure High Network Availability
Opening new restaurant locations and extending connectivity for drive-thru operations are often held hostage by patchy connectivity and a lack of adequate bandwidth.
- Interface has relationships with key bandwidth providers across North America to ensure seamless bandwidth availability anywhere your business takes you
- Interface offers turnkey connectivity solutions that use a combination of wired and wireless WAN connectivity solutions to guarantee 99.99% uptime
Easily Handle Network Workloads
Networks designed for backhauling traffic through a central data center cannot keep pace with the massive shift to cloud-based restaurant workloads.
- Interface can roll out managed SD-WAN to optimize connectivity while guaranteeing availability and performance
- Our SD-WAN services minimize network management complexity and offer restaurant chains the agility they need to support new applications
Plug Network Security loopholes
Traditional hub and spoke network models no longer meet the security needs of complex restaurant networks with multi-cloud applications, sensors, and endpoints at numerous restaurant locations.
- Interface’s managed firewall offers restaurant chains secure cloud, WAN, and LAN
- Our next-generation firewall solution enables restaurants to implement consistent security policies across all locations
Simplify WiFi and Switch Management
Deploying WiFi access points and switches at all locations, and keeping the hardware updated is cumbersome for restaurant IT teams.
- Interface can roll out a secure WiFi solution that offers separate connectivity solutions for employees and customers at all locations
- Interface can take complete responsibility for the design, installation, and maintenance of WiFi access points and switches
Stay PCI Compliant
Ensuring every restaurant location is PCI compliant is a challenging task for restaurants grappling with digital transformation initiatives and high employee turnover.
- Interface offers a suite of online tools that give restaurants step-by-step online guidance to remain PCI-compliant at all locations
- Interface also offers training programs for employees handling customer transactions along with data breach coverage
Upgrade Outdated Phone Lines
Legacy phone solutions were never meant to handle phone orders at scale and employees may be too busy to attend to phone orders resulting in lost sales.
- Interface’s business voice solutions can give restaurants the flexibility to handle phone orders at scale and serve customers better
- Our VoIP solution enables restaurants to rapidly deploy phone connectivity at new locations and gives employees the flexibility to remain connected from anywhere
Explore Our Case Studies
70
%
reduction in false alarm costs
60
%
reduction in guard cost
10
%
reduction in shrink
79
%
network uptime
Meet Our Experts
Our experts have hands-on experience in helping restaurant chains and multi-brand franchises streamline operations and become competitive.
Bud Homeyer leads all operations functions, including customer support, service delivery, supply chain, and field operations at Interface. Bud previously served as Interface’s Executive Vice President of Enterprise Solutions and has a proven track record of solving complex enterprise-wide challenges to drive growth, productivity, and profitability. Prior to Interface, Homeyer held several senior leadership positions at large brands like Michaels, Brinker, and Bank of America.
Jim Mack leads all the product innovation initiatives at Interface. He brings over 25 years of experience spanning IT, POS, and video monitoring and has enabled digital transformation for many restaurant and retail brands. Jim has deep expertise in solutions engineering, operations, and R&D and is passionate about leveraging technology to solve problems for customers.
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