2024 State of Remote Video Monitoring in Retail Chains
Drawing on comprehensive data from over 2 million remote monitoring requests and more than 69,000 high-priority retail security events across 4,156 U.S. retail locations, this report uncovers the critical insights you need to stay ahead in retail security.
Discover the key trends and strategies that are reshaping how retailers protect their stores and employees in an increasingly complex environment.
Most Common Security Threats
Our data reveals the top security challenges retailers face today:
Location Theft/Loss: Theft is the leading security threat representing 70.8% of all recorded incidents.
Disturbances: Accounting for 11.2% of incidents, disturbances significantly disrupt retail operations.
Loiterers/Panhandlers: 7.7% of security events involve loitering or panhandling, often leading to escalated situations.
Learn what proactive steps you can take to mitigate these risks. Download the Report.
Peak Times for Security Incidents
When is your store most at risk?
Every type of security threat seems to peak at different times during the day. For instance, theft incidents, which often require police dispatch, peak during evening hours. Disturbances, however, occur more frequently in the late afternoon, while loitering incidents are most common around early evening.
Our analysis also includes security threat patterns during the week as well as holidays.
Evenings (5:00 PM – 8:00 PM): This period consistently sees the highest rate of police dispatches.
Weekends: Account for 40% of all incidents requiring police intervention, with Saturday being the most active day.
Holidays: Security incidents decrease on holidays themselves but are generally higher on the day before and the day after major holidays. While security incidents do come down on the eve of holidays when compared to non-holiday, there are exceptions.
Understanding these patterns allows you to fortify your store during the most critical windows. Download the Report.
States Most Impacted by Theft or Loss
The percentage of stores affected by theft/loss incidents varies significantly across regions.
States vulnerable to theft or loss: In states like New Mexico, the District of Columbia, and Oklahoma, over 70% of stores report theft/loss incidents, highlighting the need for robust security measures.
States moderately impacted by theft/loss: States like Rhode Island, Kentucky, and Florida show moderate impact, with around 50-60% of stores affected. Stores in these states require consistent security efforts to mitigate risks.
States with limited theft/loss risk: States like Rhode Island and South Dakota report very low percentages of stores impacted by theft/loss, with less than 5% of stores experiencing incidents.
Impact of Interactive Monitoring & Voice-Down
Interactive monitoring and voice-down commands have proven to be powerful tools in retail security.
Reduction in Police Dispatches: Stores utilizing voice-down commands have seen over 99.86% of incidents resolved without police dispatch.
Significant Decrease in False Alarms: Video verification has reduced false alarms, with only 3% of alarms resulting in a dispatch.
Download the report to explore how interactive video monitoring technologies are making a significant impact on maintaining safety and security across retail locations.
